CAR Coalition Launches New Consumer Rights Video
The video outlines the need to protect consumers’ rights in the post-collision automotive repair market.
CAR Coalition Argues for Consumer Rights in Data Debate
The CAR Coalition co-signed a letter to lawmakers urging them to oppose any federal preemption of state action on the use of vehicle data.
VIDEO: Consumer Collision Rights Awareness, Presented by Honda
In this video, presented by Honda, BodyShop Business Editor Jason Stahl discusses how OE certification is becoming the mainstream and how one collision repair facility is taking advantage of their certification by marketing it to consumers in order to stand out from their competition.
VIDEO: Consumer Collision Rights Awareness, Presented by Honda
In this video, presented by Honda, BodyShop Business Editor Jason Stahl discusses what a collision repair facility owner or manager can say to a customer when they ask about the collision avoidance technology in their car and how to explain what a scan or recalibration is.
VIDEO: Consumer Collision Rights Awareness Review, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl recaps the Consumer Collision Rights Awareness video series presented by Kia, highlighting the importance of using OE parts, the customer’s right to choose the shop of their choice, and more.
VIDEO: Consumer Collision Rights Awareness, Presented by Kia
BodyShop Business has debuted a new video presented by Kia that features BodyShop Business Editor Jason Stahl discussing hot trends and topics in the collision repair industry.
Collision Repair Guide Outlines Mississippi Consumers’ Rights When Dealing with Shops and Insurers
The Consumer’s Guide to Insurance and Auto Body Repair addresses what consumers should expect from their insurance carriers and body shops, how to choose a shop, and the different types of repair costs and warranties.
Are Insurers Infringing Upon Consumers’ Rights in the Repair Process?
Some insurers have begun asserting that they have an “interest” in the repair. Others are “electing to repair” policyholders’ vehicles without their consent. A look at two court cases might shed some light on whether they’re in the right.
FTC Issues Warranty Rights Consumer Alert in Response to Complaints about OEM Position Statements
The Federal Trade Commission (FTC) has released an FTC Consumer Alert, “Auto Warranties, Routine Maintenance and Repairs: Is Using the Dealer a Must?” after a position statement from Honda sparked opposition from the Automotive Aftermarket Industry Association (AAIA), Automotive Oil Change Association (AOCA) and the Tire Industry Association (TIA), along with the Automotive Recyclers Assocition
Auto Body Consumer Bill of Rights Signed into Law in California
A California bill (A.B. 1179) establishing an “Auto Body Repair Consumer Bill of Rights” that outlines insureds’ rights relative to covered auto body repairs was signed into law on Aug. 7. The bill mandates that information regarding a consumer’s right to seek and obtain an independent repair estimate directly from a registered body shop, even