Hank Nunn, Author at BodyShop Business
Use Your P&L As a Tool, Part I

Need to know what to do to increase profits? How many ROs to sell? Your profit and loss statement can tell you all that.

Use Your P&L As a Tool Part II

In Part II, we will look at the use of the P&L to generate Key Performance Indicators (KPIs).

How Do I Make My Office Flow?

How should we structure our office staff, when should we hire and how do we determine who is responsible for what?

Cover Story: What Does It Cost?

Knowing both your direct and overhead costs is key to improved profitability.

How Do I Use My “Numbers” to Build My Business?

I collect my data for my body shop and record it as specifically as possible, but I have no clue what to do with it so I can build this business. Also, since we’re not a production shop, I haven’t figured out a way to make KPIs make sense for us. Help!

How Much Should You Pay Yourself?

A good understanding of your P&L statement will allow you to pay yourself properly without hurting your business.

Can a Shop Be Productive Doing Combo Work?

Can a shop be productive doing combination work? I recently took over a shop where each car is repaired, painted and detailed by the same technician, and they’re not open to change. My first question would be, “Why are you considering a change?” Are your Key Performance Indicators (KPIs) good? Is the shop generating a

Should We Switch to Paying Our Appraisers Commission?

We have three vehicle damage appraisers and are thinking of switching to a commission system to pay them. Will this cause our customer service and quality to take a hit?

Paint and Material Allowances Part II

A reader recently wrote in to ask what materials are included in the paint and material allowance on insurance estimates. Consultant Hank Nunn has provided a second answer.

What Training Can I Pursue to Take My Career to the Next Level?

I work as an estimator at a large DRP shop. What classes or training can I pursue to take my career to the next level as a shop manager or director?

Why Do Body Technicians Switch Shops So Much?

Why do body shop technicians bounce around so much? How and what can you do to keep them at a shop when they’re turning good hours but still want to go to another one?

How Should I Pay My Team?

I have a combo tech and two young vo-tech grads working together in my shop. What is a fair pay plan for all three?