Top Industry Experts Discuss the Impact of Education and Training at I-CAR Annual Conference
A panel discussion at the I-CAR Annual Conference held July 20 in Salt Lake City, Utah, focused on the impact of education and training on organizational performance. Russell Thrall III, I-CAR director of industry relations, moderated the panel, which consisted of the following automotive industry professionals: • Rollie Benjamin – co-founder, ABRA Auto Body &
Getting on a DRP
A body shop owner wrote to me and asked how to get on a DRP. Here is the advice I gave him.
I-CAR Reveals Five-Year Plan at Annual Conference
I-CAR characterized 2011 as the "year of opportunity" at its annual conference held July 20 in Salt Lake City, Utah. Attendees of the high-energy affair were greeted by fist-pumping music as soon as they entered the meeting room at 7:30 a.m. I-CAR Chairperson Elise Quadrozzi kicked off the agenda by rehashing some of I-CAR’s recent
20 Tips for Better Customer Service
A recent run-in with bad customer service gave me the idea to come up with my own personal “Top 20 Tips on Improving Your Customer Service.” Look, we’re all customers. Even you as a business owner are a customer. Think about where you buy coffee or electronics or furniture. Think about your trips to the
Quality Parts Coalition Asking Congress to Revisit Design Patent Issue
The Quality Parts Coalition (QPC), a consortium of independent parts and insurance companies "committed to preserving and protecting the benefits of a competitive marketplace when repairing damaged vehicles," is currently working with Congress to introduce two new bills that would address car manufacturer design patents. "We believe this is the right time for the legislation
The Boyd Group-Cars Collision Deal: An Analysis
BodyShop Business Contributor Hank Nunn and a source close to the acquisition analyze what the Canada-based collision repair and glass operation’s pending purchase of Cars will mean to the industry.
Utah Body Shop Owner Creates Safe Driving Website
The video starts out with a father getting ready for work and heading out the door. His little daughter wakes up and goes downstairs to give her daddy a hug before he leaves, but she discovers he’s already gone. She rushes out the door and notices his car is still in the garage. He gets
Hangin’ in the Pit
Don’t stand in the middle. This is the advice front tire changer Mike Lingerfelt of the 3M “Pit Bulls” pit crew gave me for the Pit Crew Challenge. I definitely did not want to become the latest YouTube video sensation: “Check this out! Guy gets creamed by a race car at the Pit Crew Challenge!”
DETOURS: The Ultimate Tailgater
With as popular as tailgating seems to be these days, Doug Kielian, who owns Auto Kraft Body & Paint, Inc., and DSK Auto Products in Lincoln, Neb., thought he could put the rear end of a crashed pick-up to good use in a parking lot on game day.
Hangin’ with the Pit Bulls
3M invited BSB Editor Jason Stahl to hang with “Bondo” and the rest of NASCAR driver Greg Biffle’s pit crew at the All-Star Race May 21 in Charlotte.
A Feminine Touch
LJI Collision Center opens on “Rodeo Drive” in Orange Village, Ohio with – no joke – an art gallery in the customer reception area.
Don’t Get Hung Up
Lessons learned from a successul dry-cleaner.