Customer Service
Answering the Phone: Don’t Give Your Customers the Runaround
We’ve all had it happen to us before. You call a business and get a menu of options to address...
We’ve all had it happen to us before. You call a business and get a menu of options to address...
The collision repair industry visited Cleveland, "The Rock 'n' Roll Capital of the World," last week for education, networking and...
How high have you raised the bar with your customers? Have you raised it so high that no other shop...
Read, watch and listen to what the experts have to say and you won’t be blindsided when the future comes...
Marvin Wolf, who, along with his brother Joseph, helped his dad William (Bill) Wolf operate one of the oldest body...
After retiring to Hawaii 10 years ago, Lee Amaradio is back running his body shop. He thinks he needs a...
The manager of the shop says he is seeing a trend of other dealer shops in his region being jettisoned...
Are you still wearing a fireman’s helmet and lugging around a hose when you’re out of the shop?
Keep this advice from successful business leaders like Warren Buffett and Jim Loehr in mind as you strive to become...
The amount of aluminum and advanced high-strength steel in vehicles is ever-increasing as automakers continue to meet environmental and safety...
