Shop Operations
Addressing Marijuana in Your Auto Body Shop Drug Policy
I was at an industry meeting a few weeks ago and someone asked me what we’re doing to change our...
I was at an industry meeting a few weeks ago and someone asked me what we’re doing to change our...
Creating and delivering the best quality and speed at competitive price points requires a commitment to standard operating procedures (SOPs).
Just about every shop owner has thought about it. I’m talking about what the worth of their business would be in a sale....
A perfect storm is brewing in the collision repair industry – a storm combining rapidly changing automobile technology, new materials...
Every time I hear about an employee leaving us, it hurts. I ask myself, “What did we do wrong?”
A great-quality repair is expected; a “wow” customer service gesture isn’t.
The meaning of quality in the auto body industry has evolved to include customer experience, the workmanship and time it...
One of our good customers got in a very minor accident with his new Honda Pilot. The job was a...
We consider our employees the lifeblood of our business, but finding, retaining and developing the best employees is one of...
Our business philosophy and strategy has taken us from the one 5,500-square-foot shop Dad started to the 17 locations we...
