I was at an industry meeting a few weeks ago and someone asked me what we’re doing to change our workplace policy on drugs now that the marijuana laws are changing. I just can’t keep track of what’s right and what’s wrong these days. So what’s the right policy?
Creating and delivering the best quality and speed at competitive price points requires a commitment to standard operating procedures (SOPs).
Just about every shop owner has thought about it. I’m talking about what the worth of their business would be in a sale. What is yours worth?
A perfect storm of changing automobile technology, new materials and a shortage of experienced, quality-minded technicians is brewing.
Every time I hear about an employee leaving us, it hurts. I ask myself, “What did we do wrong?”
A great-quality repair is expected; a “wow” customer service gesture isn’t.
The meaning of quality in the auto body industry has evolved to include customer experience, the workmanship and time it took to complete the repairs, the car rental and the manner in which the claim was settled with the insurance company. This is “total quality.”
One of our good customers got in a very minor accident with his new Honda Pilot. The job was a simple one: Replace the bumper, right front fender and door mirror, and repair a small dent on the door.
We consider our employees the lifeblood of our business, but finding, retaining and developing the best employees is one of the most difficult challenges we face in all of the markets we serve.
Our business philosophy and strategy has taken us from the one 5,500-square-foot shop Dad started to the 17 locations we currently serve throughout New York.
Our strategy for achieving and maintaining a culture of continuous improvement and teamwork starts with the fact that every improvement requires change.
Is it time to consider selling your collision repair business, or do you make the investment that will be necessary to be a formidable competitor?