Management
Divide and Conquer: The Insurer’s Way
The tactic of "divide and conquer" is designed to weaken the enemy’s offense to a point where it becomes the...
The tactic of "divide and conquer" is designed to weaken the enemy’s offense to a point where it becomes the...
Back in the day, repair estimates were short and sweet. Today, even a minor collision event may call for over...
Some shop owners embraced the uncertainty of COVID-19 and seized the opportunity to take courageous steps to enhance and improve...
If you feel the request for an estimate is a waste of time, you may need to modify your thinking...
A real conversation with an insurance claims manager reveals the plethora of misinformation out there regarding the claims/repair process.
The Auto Body Association of Texas has come up with a novel way to alert departments of insurance to insurer...
Let’s take a look at the various positions and roles in the average collision repair shop and how they can...
If a shop doesn't bend to an insurer's mandates, they will often take the position of: if you're not with...
The repairer is the expert, and they should be the ones who determine what damages have occurred as well as...
Believe it or not, there are times when you should refuse a job in order to avoid potential liabilities and...
