Many repairers are now taking a stand, realizing they cannot conduct business the way they used to.
It’s always been easy for repairers to see insurers as the bogeyman that causes all of their problems, but insurers are merely taking advantage of repairers’ lack of business knowledge and acumen.
The goal is not to declare war against insurers; it is to declare independence for your organization so that you’re able to provide the highest level of service to your true customers.
What do you do when consumers need info after experiencing a vehicle crash?
What are people saying about your shop online? Negative reviews require immediate attention and “damage control.”
During my 38-plus year career in the collision repair industry, I’ve seen and heard a lot of things that drive me crazy.
Who is the customer? Is the vehicle owner’s angry uncle the customer? Is the vehicle owner the customer? The insurer? Let’s find out.
It’s good business to know the state rules and regulations that govern your business — yet most body shop owners don’t.
This is not a time to stick your head in the sand and wait until COVID and its effects are gone. That may never happen. This is the time for the brave to take flight.
Between the nationwide tech shortage, parts shortage, the large amount of people wrecking their vehicles and inflation through the roof, why haven’t we seen a major increase in labor rates yet?
Accepting the payor’s explanation that a service you provide is “the cost of doing business” just may become the cost of you going out of business!
Consumers are all too often kept in the dark and made unaware of the ugliness of “negotiations” between repairers and insurers.