Do You Know What You Do Well?
Acknowledging your strengths and weaknesses will make your business more efficient and productive.
Anyone Home?
Customer service is as easy as answering a phone call.
The Shop: Jim Pease of Montrose Collision Center
Jim Pease Director of Body Shop Operations Montrose Collision Center, Fairlawn, Ohio What’s your favorite sports team? The Cleveland Cavs. I’ve been a fan for more than 20 years. Do you hate LeBron James like seemingly everyone else in Cleveland? I was really upset just like everybody else when he left. Who didn’t like LeBron
Using Your Jobber for a Win-Win
Your jobber can be a huge asset in helping you reduce paint and material costs.
Marketing Through Social Media
More and more collision repair facilities are using social media to communicate who they are to customers…and increase sales.
The Secret to Great CSI
Micromanage the customer’s experience and you’ll boost your CSI scores, as well as improve customer service and retention.
Using SEO to Score Page One on Google
A page one positioning in a search is crucial to your website’s visibility.
Nagy’s Collision Repair Specialists: Eight Stores and Counting
What started out as a mom-and-pop business soon transformed into a full-fledged MSO.
How to Sell Your Collision Repair Business
In order to sell your shop on your own terms, you have to be proactive, get your house in order and make sure your financial records are shipshape.
Shop Profile: Global Collision
By referring to customers as “patients” and offering them a “Ford to Ferrari” experience, Global Collision sets itself apart from the competition.
MSO Leaders Need to Ease Up on Strict Policies and Procedures
As I pondered what to make of our “modern” body shops, it led me to a melancholy place somewhere between where it all began decades ago, where we are now and where we’re headed.
Is Yelp Making You Yell?
Some collision repairers claim they’re being strong-armed by the consumer review website to advertise in order for their good reviews to appear up-front.
