Turning Vendors into Partners
Identifying your vendors’ weaknesses and then helping them improve their businesses will improve your business as well.
Rethinking Shop Profitability
The collision repair climate has changed a lot over the past 20 years. A look at your
numbers can reveal a new strategy for making money in this new environment.
We’re Talking Dollars, Not Hours: Labor Hours
Labor hours or units are like Vegas gambling chips: They’re easier to throw away than actual dollars. Retraining our brains to think of these hours as dollars, though, will lead to greater profitability
Effective Job Descriptions
Effective job descriptions ensure that potential hires will know exactly what’s expected of them. And that, in turn, will result in them being happy and productive.
What Kind of Repairs Do You Want to Do?
The only way to achieve consistent, quality repairs is to establish clearly defined goals and communicate them to your staff.
Collision Repair Salary vs. Commission
Each compensation method has its pros and cons. Ultimately, it comes
down to choosing the one that will compensate each individual technician according to his or her ability.
The Unofficial Collision Repair Dictionary
Many terms are used every day at our shops, but their true meanings are often muddled by the craziness of our business. A quick check of the dictionary can get us back on track.
In SOPs We Trust – Standard Operating Procedures
Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.
Would Your Work Pass an Auto Safety Expert’s Test?
Many post-repair inspectors are finding that collision repair shops’ work isn’t up to snuff. And that can lead to a liability nightmare, not to mention the end of their businesses.
Visualize Your Success
Putting in a few simple ‘traffic lights’ or visual cues in your shop can result in fast improvement
you’ll be able to see within days.
Unlocking the Mystery of Production: Pre-Repair Management
Pre-repair management isn’t a new way to repair cars faster, better, cheaper and easier. But it’s been proven to ease the production management workload – and give you time
to focus on big ideas.
The People You Meet
The “Coulee Region”.