The Best Definition of Leadership: Crime Doesn’t Pay (the Deductible)
Though the story seems like perfect fodder for a Dragnet episode, the following event is, well, just the facts. This is the city, Fort Worth, Texas. Doug Germany works here. He carries a clipboard. [Enter theme music – “Dum-de-dum-dum. Dum-de-dum-dum-dum …”] It’s 10 a.m., and the day at Craig’s Collision Center, on Beach Street, starts
The Best Definition of Leadership
Stop the Insanity! Once concessions reach a point where they don’t benefit you, maybe it’s time to “Just Say No.”
Spinning Our Wheels: Stumped by Wheel Alignment?
All you need to pinpoint suspension damage is a better understanding of the alignment process and the angles involved.
Keep This Job
Insurers are illegally trying to control the cost of repairs by steering consumers to particular shops, while at the same time, trying to distance themselves from any liability associated with negligent repairs.
The Best Definition of Leadership
No subject generates more discussion than the topic of leadership. The bookstores have shelves full of titles claiming to be the answer for how to become an outstanding leader. There are thousands of men and women who make their living conducting seminars and selling videotapes on superior leadership tactics. Many of the world’s most able
‘Managed” Repairs
“Freedom of choice just went down the toilet. Welcome to ‘managed care,’ collision-repair style,” says an Austin, Texas, shop owner about Texas Senate Bill 14 (which became law in ’03 and went into effect Dec. 2004). “The repair industry was blindsided. Nobody knew a bill like this was even being considered, let alone that it
When Stars Collide
This repairer was excited when former NFL running back Harlan Huckleby walked into his Michigan shop. But repairing Huckleby’s car turned out to be more of a headache than a hoot.
Should a Shop Charge When It Buys Technical Reference Material?
Bob MacCargar, owner C&G Paint, Body and RV Swansboro, N.C. Opinion: No We’re supposed to be professionals. When you go someplace else and have something repaired, they don’t charge you for an instruction sheet to repair your item. You’re supposed to know how to repair your item and be educated on repairing that item. There
Through the Looking Glass – Head First?
Considering the complex nature of collision repairs compared to those of glass, it’s debatable whether networking collision shops will be doable. It’s also debatable whether networks are in the best long-term interest of the collision industry, consumers or even insurers.
Mis-Guided: The Estimating Systems Are Guides, Nothing More, Nothing Less
The estimating systems are guides, nothing more, nothing less – even the providers say so. Yet somewhere along the line, repairers started treating these guides as law and handing over control to the insurance industry. “That’s all I can pay – that’s what [insert name of data provider] shows.” Sound familiar? On one of the