You’re In Better Hands Without Allstate
Our 18-year relationship with Allstate as a PRO shop ended after their demands became unrealistic. Could we survive, considering Allstate was 30 percent of our business?
Associations Can’t Do It Alone
With more than 2,500 shops in Illinois, only 50 shops attended the most recent AASPI State Convention. How can we expect our industry associations to influence politicians, effect laws and make changes when we don’t even bother to show up?
What “Time” Is It
“It’s not so much how busy you are, but why you are busy. The bee is praised and the mosquito swatted.” – Marie O’Connor
Simulating Seniors: How do Engineers Know what the Older Generation Needs?
You can produce cars that appeal to young people easily enough, but how do you make sure those cars also suit the unique needs of senior citizens and members of AARP? Simply adopting the ad slogan, “Built for those of you with muscle aches and hemorrhoid pain,” isn’t going to be enough to convince seniors
What Lies Beneath: Good Surface Prep
Is a poorly prepared surface lurking under that shiny new paint job, just waiting for the right time to peel and to turn your life into comeback hell? If so, you’ve only got yourself to blame. The steps for proper surface prep haven’t changed. You just need to tart following them.
The Incredible Shrinking Industry
After a buying spree in the late ’90s and a struggle to integrate acquired shops into a “corporate” culture, consolidators are getting back on track and preparing to grow again. But this isn’t a death sentence for all independents.
Industry Profile
We’ve got industry stats that no one else has. The BSB annual Industry Profile is, by far, the industry’s most comprehensive collision-shop survey. Shop Owner Profile Find out what makes shop owners tick. Insurer-Relations Profile Who’s on DRPs, why they’re on them, why some DRP shops are still anti-DRP. Market Profile Take a look at
The Concept of DRPs: Good or Bad for the Industry as a Whole?
When asked if the concept of DRPs is good or bad for the industry as a whole, it’s no surprise that 85 percent of the respondents to the BodyShop Business 2002 Industry Profile who aren’t on DRPs say they’re bad. Many of you in that 85 percent are downright anti-DRP and have great arguments as
Liver Up: Comments Made by Respondents to the BodyShop Business Industry Profile Survey
I’ve heard a lot of dumb things in my life (many of them are things I myself have said outloud), but recently I heard something that shot right to the top of my “Really Dumb Thing to Say” list. It now ranks at No. 3, right under: No. 1 dumb thing to say: “When you
Let Your People Grow
When properly motivated and directed, employees drive the processes that result in quality, innovation, efficiency and customer satisfaction … a.k.a. your shop’s success.