No Grease Monkeys Here: Our Industry’s Image
If you don’t think a lot of the problems we face in the collision repair industry are related to our negative image, think again. Between the public and the educators, our industry is often viewed as fit employment only for the mentally disabled and the drug and alcohol impaired. But it’s not their fault they think that way — it’s ours.
Analyzing “McDonald” izing
The concepts that made McDonald’s arguably the most successful small business in the world can help propel your collision business to the next level of success.
Surviving in the Next Century: Your Role as an Independent Shop Owner
If you choose to buy into the media’s millennium hype, then nothing you do can save your business from impending doom. (Sorry!) If, however, you think the 21st century will bring with it a fast-paced business world, prepare yourself. Times are changing and so must your role as an independent shop owner.
Gimme, Gimme, Gimme: Better, Cheaper & Faster
Years ago, the belief in business was that you could provide a product better, cheaper or faster — pick two. But to achieve success today, you must offer all three. Customers expect more, for less money and want it yesterday.
The Court of Diminished Value
As consumers across the country file diminished value (DV) claims against insurers and hire lawyers to file DV class-action suits, repairers need to learn what the law says about DV — and if and when the scales of justice will be tipped against them.
The Incredibly Shrinking Industry
Until three years ago, the prospect of some Wall Street investor teaming up with a body shop owner was incomprehensible. Today, it’s reality. Welcome to the brave, new — consolidating — world of collision repair.
The “Big 3” Interview
Reps from Ford, GM and DaimlerChrysler speak candidly about their plans, their problems and their predictions for the collision repair industry.
The “Big 3” Interview
Reps from Ford, GM and DaimlerChrysler speak candidly about their plans, their problems and their predictions for the collision repair industry.
Finding Your Niche
What’s had the living daylights kicked out of it and smells like a herd of horses? It could be your next job. Repairing horse trailers, offering rental cars or spraying on bed liners are just some insurer-free services that can boost your bottom line.
The Road Ahead
It doesn’t take a fortune teller to predict the future — the challenges awaiting shop owners aren’t a mystery. The mystery is whether or not shop owners will prepare for tomorrow’s challenges.