When Worlds Collide: Collision Repairers vs. Insurers
Can collision repairers really fight off the insurer invasion of the industry? Or, rather than waging war, should they learn to live together in peace?
No Bonding Allowed
It wasn’t long ago that the only choice a repair technician had to replace a quarter panel, roof or door skin was to cut it off and weld it back on.
Up to Code: Check Your Permits & Codes
Your grand opening won’t be so grand if the space you’ve designed for your paint area doesn’t comply with the necessary permit requirements and building codes.
Speaking Their Language: Female Customers
Understand your female customers and you’ll not only make the repair process less intimidating, you’ll gain their loyalty, too
Ask the Executives
There’s no better place to go for advice than to those who’ve reached the top. To help you climb your ladder of success, we asked Clark Plucinski and Russell Verona – both industry leaders and BodyShop Business Executives of the Year – questions ranging
from productivity to customer relations to future trends:
Negotiating with an Insurance Adjuster
Regardless of where the majority of your business comes from, one fact of life of owning a collision-repair shop is having to negotiate with an insurance adjuster.
Mistaken Identity
Attributing the ownership of 17 collision-repair facilities with more than $22 million in annual sales to a mistake is a bit hard to swallow. But for Bruce Mackie, president of Mackie
Enterprises, Inc., it’s the true story of his success.
Get Involved: SAE
A new organization called the Service Technician Society (STS) is being formed for people who make their living fixing and maintaining vehicles.
Insurance Involvement
The collision-repair industry has seen many on-going changes. One aspect of change has been the growing involvement of insurance companies in the industry. We asked body shop owners and managers across the nation the following questions: “How
do you feel about the growing involvement of insurance companies”.
in the collision-repair business?" and "Has it affected
your labor rates? If so, how?"