Life in The Fast Lane: Shop Manager Devised Method to Take Back What Was Rightfully His
Fed up with losing work to faster competitors, this shop manager devised a new method to take back what was rightfully his.
Strategies to Stretch Profit Margins
Your options for increasing profit margins are limited when a vendor supplies you with the part, material or service. Instead, focus on improving the one profit margin you do have direct control over: labor.
Debunking the Myth of ‘Pre-Accident Condition’
You may have the best collision repair facility this side of the Mississippi, but you still shouldn’t use the term ‘pre-accident condition’ to describe your repairs. It just isn’t accurate.
Inflated Egos: ‘Head’ for the Hills!
Shops with prima-donna techs suffer from reduced morale, teamwork and, ultimately, production. If you’re ignoring these big-headed bullies and hoping they’ll go away or, worse yet, catering to them, you are your shop’s own worst enemy.
Eyes Wide Open: Two Techs Make the Transition from Shop Employee to Shop Owner!
With 60 years of industry experience between them, these two techs decided it was time to make the transition from shop employee to shop owner.
Play It Safe: “Culture of Safety”
Establish a “culture of safety” in your shop and insist your techs wear
(and properly use) safety equipment. Their families will thank you.
Billing in Dollar$ Makes More Cents
No longer will you have to use (and justify) the labor hour “two-fer” ratio. Labor hours become irrelevant – and so does the insurance industry’s so-called “prevailing competitive price.”
Shrewd Player, Poor Payer: Progressive’s “Concierge” Program
Despite Progressive’s hardball reputation, it’s had no trouble recruiting shops for its “concierge” program – which eliminates all shop/customer contact and makes Progressive liable for repairs.
Insurers Don’t Set Prices – Unless We Let Them
It’s time that we, as repairers, start holding insurers, information providers – and each other – accountable for the state of our industry.
UV Coatings: Curing at Light-Speed
Increase productivity and boost your bottom line. UV curable coatings reach full cure in two to three minutes – and that’s with no mixing, virtually no VOCs and no heat.