You searched for customer relations - Page 112 of 136 - BodyShop Business
DRPs, Here We Come?

Having systems in place is key to being able to offer guaranteed delivery dates. And that could be our key to making a DRP relationship a profitable one. Part 8 of a series.

Stand Out from the Competition – Gates Auto Body

Gates Auto Body believes that standard operating practices allow companies to do what their competition doesn’t – turn their employees into top performers and maximize results.

Busy But Broke

Repairing cars is only a part of what we do. Ultimately, we run a collision repair buisness – which means we need to make a profit on the cars wedo fix.

Re-Inventing Collision Repair

DCR Systems is using standard operating procedures to drive consistency, quality and continuous improvement.

DRPs, Here We Come?

With standard operating procedures in place that support our team vision, our DRP goals may be attainable. Part 7 of a series.

Pricing Paint and Materials

The ‘dollars times hours’ formula no longer makes sense. But if insurers can get shops to continue to accept this old formula, why should they voluntarily change what they pay?

Plan for the New Year: Launching the New Business Plan

Well, it’s the start of another “new” year, and as such, a time for some brief reflection on, or review of, last year’s performance — and then on to launching the new business plan. After all, haste makes waste and, by the time you read this, we’re well into the new year already. So, it’s

A Few Good Techs

Is there really a technician shortage or just a misappropriation of qualified techs? Is the pool of technicians shrinking faster than the collision repair market?
Will the end result be higher door rates?

Examining the State of the Industry

Too many shops, not enough work, not enough profit, too much insurer involvement and not enough business expertise on the part of shop owners are all contributing to the sorry state that is the collision repair industry.

“I Can’t Make Money on Paint!” (a.k.a. Why Johnny Kicked the Dog.)

Too many shops post their entire jobber bill to materials – even though much
of it isn’t paint. Shops then sell these items as miscellaneous parts, with the sale going to parts and the cost to paint. To make matters worse, shops are working off adjuster estimates – which can easily cost them hundreds of dollars per RO.