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Ditch Your One-Dimensional Ways: Diversification

Only selling collision repair service these days? Diversification is the answer
to getting your profits back and making your business worth owning.

In SOPs We Trust – Standard Operating Procedures

Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.

Earn Back Your Leverage

Leverage is an intriguing prospect. If you own or operate a business, it’s something you want.

DRPs, Here We Come?

Starting our DRP involvement with a small insurance company at first seemed like a good idea. But we soon realized that more volume didn’t necessarily mean more profit. Part 10 of a series.

Get Your Message Heard: Executing an Effective Marketing Plan

Creating and then executing an effective marketing plan isn’t easy. Here are some tips to help you succeed in getting your message out…and avoid wasting too much of your hard-earned money.

Helping to Move the Industry Forward

A little more than two years ago, as I began my tenure as publisher of this great magazine, several advisors offered me help, commentary, assistance and support. For that, I was genuinely appreciative. However, as I think back upon that time, I’m reminded of the general “tone” of their input. Mostly, how they felt the

There’s a new DRP concept out there aimed at building high-volume, exclusive working relationships between body shops and insurers. But who will be the ultimate benefactor?

A Journey, Not a Destination

Lean is about a process of continually ‘getting it’ because you never stop trying to get there. But you must begin with understanding where you’re going and why you’re going there.

MLOs on the Grow

New research suggests that consolidation will continue and multiple-location collision repair operators will continue to gain favor as insurers push DRP performance.

Achieving Consistent Volume

“With 21 DRPs, we still see peaks and valleys. What’s the best approach to having a consistent flow of work?”