‘Good Customers’: More Harm Than Good?
When the boss refers to someone as a good customer, it usually means doing extra work for free. So, from a commission tech standpoint, a “bad customer” is actually more profitable.
6% Net – 15% = Bad…Getting the Repair Plan Right
Our industry has a tough time getting the repair plan right when we have the car. Now some genius thinks that we’re going to get it right by looking at photos and that we can give back 15%? Still, I’m sure shops will be bidding like crazy — underutilization being the motivator,” says DCR Systems
Charge for Paint and Materials
Our suppliers don’t hesitate to raise prices or add “fuel surcharges” to compensate for increasing expenses. It’s time we shop owners do the same. Insurance companies pay $22 to $25 per hour for paint and materials in our area, and these rates have been basically the same for the past seven years. We all know
Examining DRP Contracts
State Farm’s decision to move to a single Select Service direct-repair program has the collision world abuzz – so this is exactly the right time to talk about all DRPs and what a shop truly receives and incurs by joining an insurer’s repair network.
Is There Still Money in Glass Repair?
A variety of factors have made in-house glass work less profitable, but some shop owners still make it work. Is it right for you?
DRPs, Here We Come? Handling All the Paperwork
Handling all the paperwork that comes with being on direct-repair programs doesn’t scare us. Let me tell you why. Part 3 of a year-long series.
How to Get Paid, “What’s The Most Effective Approach to Get Insurers to Pay My Labor Rate?”
Labor rates have always been an area of contention between shop owners and insurance companies. From time immemorial, the two camps have been divided on the issue, and monumental arguments have arisen any time this subject is broached. So before we can arrive at any real answer to the labor rate question, we must first
The Old Blame Game
There’s been a lot of talk lately about a law firm representing Progressive Insurance Company asking an Illinois shop to reimburse the insurer $141.45 for a rental car — due to the shop causing unnecessary repair delays.
How to Get Paid, “What’s The Most Effective Approach to Get Insurers to Pay My Labor Rate?”
Labor rates have always been an area of contention between shop owners and insurance companies. From time immemorial, the two camps have been divided on the issue, and monumental arguments have arisen any time this subject is broached. So before we can arrive at any real answer to the labor rate question, we must first
You’re Not an Order Taker
I’ve always said to ‘write our own estimate.’ But recently, something came to my attention from an insurance rep and then I checked with my attorney: If the check has the shop’s name on it, my attorney said that makes the adjuster’s estimate a contract and all the methods, procedures and parts choices are to