Viva Las Vegas
The 24th annual NACE show brings an opportunity to explore 2,000 trade show booths, further your education, hang out with friends and maybe wake up with an empty wallet and an unwanted tattoo.
“I Can’t Make Money on Paint!” (a.k.a. Why Johnny Kicked the dog.)
Many shop owners think their problems would be solved if they could just get their paint cheaper. But paint materials profitability problems are often just a symptom of larger troubles – paint labor profitability issues, lack of standard operating procedures, sales shortcomings, etc.
Market Like an Insurer
Progressive’s Concierge program is the boldest action ever
taken by an insurer to mitigate the role a shop plays with the consumer. But what might the possibilities be if repairers employed some of these same strategies?
An Incident at the Courthouse
Eighteen years ago, this stay-at-home mom got an auto body shop in her divorce settlement. Today, the story seems funny. Back then, not so much.
Kaizen Part II: Pulling the Value from Waste
Simply put, the objective of a lean business is to continually identify and eliminate waste. As waste is eliminated, more value is produced, which means a more efficient model.
Do Database Times Really Matter?
Point CounterPoint
Insurers Take Back Door to Parts Discounts
Since when did one single vendor set the pricing for OEM parts? And since when did we, as shop owners, stop buying OEM parts from our trusted vendors and start buying them from insurers’ “preferred” vendors — who actually charge us more?
9 Steps to Protect Your Shop from DV Claims
Post-repair inspectors, on average, see proper repairs one time out of every 100 inspections. Sloppy repairs are on the rise – and due to insurers forcing shops to carry liability insurance policies often exceeding $1 million, so are attorneys looking to hold shops accountable.
The Return of Competitive Bidding
The time has come to examine the basis on which shops compete. To do this, you must first ask yourself: With whom am I competing? An insurer and its “phantom” shops or other actual shops in my local market?
‘Good Customers’: More Harm Than Good?
When the boss refers to someone as a good customer, it usually means doing extra work for free. So, from a commission tech standpoint, a “bad customer” is actually more profitable.
