Shop Surveillance Offers Customers Peace of Mind
In an era defined by the instant gratification of the Internet, tech-savvy body shop owner Barbara Morgan is getting in the game by giving her customers up-to-the-minute updates on their vehicles’ repairs with the click of a mouse. Morgan installed eight cameras that stream live footage from repair bays and paint booths at Nissen’s CARSTAR
PPG Hires Shop Management Expert as Senior Manager of MVP Solutions
PPG Industries has hired David Knapp as senior manager of its MVP Business Solutions group. Knapp has more than 15 years of process improvement, business development and strategic marketing experience in the collision industry. His experience includes nearly every aspect of collision repair center management including finance, marketing, process consulting, parts control and strategic planning.
7 No-Brainers for Success
We forget to do these small things all the time, but they cost nothing and will ensure that you’ll own your customers for life.
Audatex Reference Manual Adds New CIC “Best Practices”
Audatex North America, Inc. announced it has updated its Database Reference Manual for 2008-2009 to include the "Best Practices Guidelines" of the Collision Industry Conference (CIC), outlining agreed-upon expectations of insurers and repairers in what’s considered an industry first. The CIC Best Practices Guidelines, adopted at the July CIC meeting by a unanimous vote, are
Collision Repair Franchises
Call CARSTAR today to see if you qualify to be part of the largest group of collision repair centers in the country. You don’t have to go it alone anymore! To become a CARSTAR franchisee, call (800) 999-1949 or visit www.carstar.com.
I-CAR Board Elects New Officers and Executive Committee Members
The I-CAR International Board of Directors elected new officers and executive committee members after the organization approved a change in the I-CAR fiscal year from July 1 to June 30 to Jan. 1 to Dec. 31. This change required an interim fiscal year of July 1, 2008 through Dec. 31, 2008, termed “F’08.5.” The first
Breaking Away
It was evident by the way CARSTAR CEO Dick Cross bypassed the stairs to the stage and leapt up onto it instead that this year’s annual CARSTAR conference was going to be a high-energy affair. The leader of the largest group of independently owned and operated auto body repair stores in North America couldn’t have
I-CAR Announces New Chief Staff Executive
The International Board of Directors of the Inter-Industry Conference on Auto Collision Repair (I-CAR) announced that it has appointed John W. Edelen to fill the position of president and chief executive officer of the organization. Edelen has served as interim chief executive since November 2007. “Since last November, at the request of the I-CAR Board,
I-CAR Holds First Collision Repair Facility Industry Segment Advisory Council Meeting
I-CAR took another step toward better serving the collision repair industry by holding the first meeting of the Collision Repair Facility Industry Segment Advisory Council on May 7. The stated goal was to "gather feedback from the industry to provide products and services that are effective, relevant, contemporary and meet the training needs across all inter-industry segments."
SCRS Elects New 2008-2009 Board of Directors
The Society of Collision Repair Specialists (SCRS) announced its newly elected 2008-2009 board of directors at its Corporate Awards Dinner at the Crowne Plaza in Philadelphia on April 15. Gary Wano of GW & Son Autobody in Oklahoma City, assumed the duties of chairman. Also elected to a new position was Aaron Clark of Collision