A List of Five Suggestions from Repairers to Insurer
1. Hire people with experience instead of college kids who’ve never been around cars.
2. Stop steering and stop lying.
3. Pay for necessary operations and materials to properly repair vehicles.
4. Don’t take so dang long to approve supplements.
5. Accept the fact that it costs money to repair an accident, and quit trying to cut corners.
Learning to Play Nice: Insurers Adress Five Repairer Complaints
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
Build Relationships to Build Your Business
What are shops now doing to bring in customers?
Resolving Shop/Insurer Conflicts…Peacefully
Many shop owners complain that insurance companies aren’t allowing them to make a living. How is it, then, that so many other shop owners are working with insurers successfully?
When Worlds Collide: Collision Repairers vs. Insurers
Can collision repairers really fight off the insurer invasion of the industry? Or, rather than waging war, should they learn to live together in peace?
Insurers: Cowboys At Heart?
Some insurers are rounding up consumers and steering them out of shops like herds of cattle – leaving many shop owners to ask: “Where’s the beef?”
Smart Performance Solutions 2018 Conference Set for Jan. 19 in Palm Springs
The conference will feature presentations on OE certification strategies, the diagnostic and analytic profit center, advanced material construction, insurer relationships and more.
Sherwin-Williams Automotive Finishes Partners with Toyota for Estimator Training Program
In-depth workshops, to be held in Phoenix on Aug. 26th and Dallas on Sept. 22nd, comprise real-world estimating scenarios and industry-specific issues pertaining to body shop operations and insurer relations.
SHOP PROFILE: Shedding DRPs for Survival
Too many concessions and too few vehicles made profiting from insurer relationships too difficult for this family business. So they concentrated on what they do best: quality repairs, excellent customer service and savvy marketing.
Competing For Employees: Techniques
Recruiting and retaining techs demands the same commitment as satisfying customers and developing good insurer relationships. In fact, considering the role techs play in your business, they’re the strongest link between present conditions and future profitability.