Giving Customers the Whole Story: Educate Them
Consumers who’ve been in an accident often only know what they’ve been told by their insurer – and what they’ve been told often puts your shop in a negative light. What can you do? Educate them on the repair process so they have all the information they need.
Learning to Play Nice: Insurers Adress Five Repairer Complaints
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
Beat the Clock: The Need for the Repair Industry to Improve Cycle Time.
Today’s consolidators are pushing the cycle time envelope. One even reports a 40 percent decrease in the time it takes its shops to return a car to the customer compared to the industry average. How can you compete? These affordable equipment options can help streamline your repair process and reduce turnaround time.
Building a Case for Industrialization
When your competition industrializes their operations, their production efficiency will improve dramatically – possibly 37 to 50 percent in a single shift. With such fierce competition, can you afford to continue doing something because “that’s the way we’ve always done it”?
Constructing the Ultimate Shop Design
No matter what the scale and scope of your shop, you just may benefit from having another pair of eyes examine your layout and procedures.
Divorced from DRPs
Until death do us part? Not in this case. Once the honeymoon was over, this Washington shop owner discovered he’d rather go it alone than remain trapped in a loveless marriage.
Don’t Underestimate the Importance of Estimators
Technicians have enough to worry about, so when they spend a lot of their time checking P-pages and writing their own supplements because the estimator didn’t know everything to ask for, the whole shop suffers.
So … What Else Do You Do? Profit from those Extra Services
Your shop doesn’t exist in a “collision repair” vacuum. There’s more to maintaining and fixing vehicles than pulling dents, straightening sheet metal and painting panels. But you can’t profit from those extra services unless you start offering them.
7 Ways to Save Money on Materials
‘Tis the season to spend money on gifts for family and friends. No money, you say? You need a Christmas miracle? You don’t need a jolly old elf with eight tiny reindeer to reduce your expenditure for paint and materials. In fact, if you follow these seven proven steps, you’ll be stuffing stockings with increased profits.
Partnerships that Drive Your Business
Forming industry relationships can shift your shop into high gear by boosting your bottom line and giving you credibility with consumers.
