Dirty Little Secret No. 3: Shops Can Steer Too
Despite what you’ve been led to believe, you can legally steer your customers away from ‘problem’ insurers and toward ones that know how to fairly settle claims.
On the Spot
Due to the misconceptions and lack of knowledge regarding squeeze-type resistance spot welding and its equipment, we conducted a welding machine challenge — a test that would simulate working on a vehicle and help shop owners make
better decisions when purchasing a machine.
Seeing the Big Picture
You can’t improve individual pieces of your business and expect overall improvement. Instead, you must examine the relationship between all the steps and begin to incrementally improve problem areas.
Your Lungs, Your Skin, Your Life
Many collision repairers still aren’t properly protecting themselves from isocyanates. It’s time that changed.
“I Can’t Make Money on Paint!” (a.k.a. Why Johnny Kicked the dog.)
Many shop owners think their problems would be solved if they could just get their paint cheaper. But paint materials profitability problems are often just a symptom of larger troubles – paint labor profitability issues, lack of standard operating procedures, sales shortcomings, etc.
Is It Possible to Run a Body Shop Without Lying, Cheating and Stealing?
Point CounterPoint
Market Like an Insurer
Progressive’s Concierge program is the boldest action ever
taken by an insurer to mitigate the role a shop plays with the consumer. But what might the possibilities be if repairers employed some of these same strategies?
Kaizen Part II: Pulling the Value from Waste
Simply put, the objective of a lean business is to continually identify and eliminate waste. As waste is eliminated, more value is produced, which means a more efficient model.
Do Database Times Really Matter?
Point CounterPoint
DRPs, Here We Come?
Our second month in business, we landed fleet work with two major car rental agencies. We used this same strategy when visiting our first three insurance companies.