Profits: Not A 4-Letter Word -You Can Only Learn Lean By Doing.
Speed Is the Key When attempting to create a continuous flow between all the steps in your process, the areas where work doesn’t flow at the pace the customer is pulling will become obvious, forcing you to correct them immediately. by John Sweigart It has always been — and continues to be — difficult explaining
Working with Tailor-Welded Blanks
It’s important to identify the unique repair-and-replace considerations these new components create to avoid causing additional damage to a component when pulling it.
Bullied No More: Learn How to Counter Intimidating Negotiation Techniques
“My way or the highway” negotiation techniques have intimidated the repair industry long enough. Learn how to counter them.
What’s the Goal of any Business? To Make Money
I’ll add a couple of caveats to that.
Repairing Hybrid Electric Vehicles
Question answered by: Mike West Recently, the Sierra Club — the environmental organization that acts as the world’s conscience when it comes to issues like protecting the spotted owl, old growth forests and, of course, global warming — weighed in with a press release titled, “The Next Big Thing From Detroit.” No, it wasn’t about
Waste Not, Want Not: Eliminate “Waste” in the Business
The overall objective of a process-centered enterprise is to eliminate “waste” in the business. In doing so, you can more effectively deliver what customers want — and reduce your costs.
Going Head to Head
Collision repair consolidators seem focused on customer service as opposed to offering insurance companies even lower repair costs. They’re also concentrated on honing their operations to a razor sharp state of efficiency (which, incidentally, will lower repair costs).
The Efficiency Myth
Everything you’ve ever learned about efficiency is wrong. Individual efficiencies don’t
matter one bit. It’s the overall process — the process efficiency — that we need to
focus on.
Quality Is Not Subjective
So what if the guy down the road will do the repair the wrong
way for less money? Don’t fall into the “locally acceptable quality” trap.
Better, Cheaper, Faster …
Vehicle owners and insurers want all three. You can fight these shifts in the market, attempt litigation, kick, scream and even call your congressman. But at the end of the day, you either give customers what they want — or someone else will.
