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I Lost My DRP!

State Farm’s recent announcement that they’re testing a new direct-repair program and that they’ll be reducing the number of shops that participate has left repairers scratching their heads and pondering the same question: Is there life after Service First?

Examining DRP Contracts

State Farm’s decision to move to a single Select Service direct-repair program has the collision world abuzz – so this is exactly the right time to talk about all DRPs and what a shop truly receives and incurs by joining an insurer’s repair network.

Is There Still Money in Glass Repair?

A variety of factors have made in-house glass work less profitable, but some shop owners still make it work. Is it right for you?

Profits: Not A 4-Letter Word -You Can Only Learn Lean By Doing.

Speed Is the Key When attempting to create a continuous flow between all the steps in your process, the areas where work doesn’t flow at the pace the customer is pulling will become obvious, forcing you to correct them immediately. by John Sweigart It has always been — and continues to be — difficult explaining

Working with Tailor-Welded Blanks

It’s important to identify the unique repair-and-replace considerations these new components create to avoid causing additional damage to a component when pulling it.

Bullied No More: Learn How to Counter Intimidating Negotiation Techniques

“My way or the highway” negotiation techniques have intimidated the repair industry long enough. Learn how to counter them.

What’s the Goal of any Business? To Make Money

I’ll add a couple of caveats to that.

Repairing Hybrid Electric Vehicles

Question answered by: Mike West Recently, the Sierra Club — the environmental organization that acts as the world’s conscience when it comes to issues like protecting the spotted owl, old growth forests and, of course, global warming — weighed in with a press release titled, “The Next Big Thing From Detroit.” No, it wasn’t about

Waste Not, Want Not: Eliminate “Waste” in the Business

The overall objective of a process-centered enterprise is to eliminate “waste” in the business. In doing so, you can more effectively deliver what customers want — and reduce your costs.

Going Head to Head

Collision repair consolidators seem focused on customer service as opposed to offering insurance companies even lower repair costs. They’re also concentrated on honing their operations to a razor sharp state of efficiency (which, incidentally, will lower repair costs).