NTSB Calls for Nationwide Ban on Cell Phone Use While Driving
“More than 3,000 people lost their lives last year in distraction-related accidents,” said Chairman Deborah A.P. Hersman. “It’s time for all of us to stand up for safety by turning off electronic devices when driving.”
STRANGE BUT TRUE: Cereal Not a Good Start to Day in Ohio Turnpike Crash
A crack-up in the wee morning hours of April 27 on the Ohio Turnpike caused hundreds of boxes of cereal to crackle and crunch across the freeway. The copious amount of the breakfast staple shut down eastbound traffic for nearly three hours. Bulldozers were brought in to haul away the morning munchies. According to state
Back to Basics: Customer Service
Is there anyone more important in a collision repair facility than a customer? No – which is why you have to do a better job of focusing on managing the customer’s experience, not just the repair.
Buying Welding Equipment for Your Body Shop
With all of the advanced metals being introduced into modern vehicles, repairers need the proper welders to perform repairs to OEM specifications. We take a look at some of the great technology available.
CAA Meets with New Insurance Commissioner
Representatives of the California Autobody Association (CAA) met for the first time with newly elected Insurance Commissioner Dave Jones to discuss automobile insurance claims and auto body repairs, the association reported. Discussions in the meeting involved reasonable estimate adjustments, an overview of steering, the many facets of aftermarket crash parts, fair claims settlement practices and
Auto Body Frame Machine Purchasing Tips
Frame machines come in all shapes, sizes and capabilities. The more you know about them, the better buying decisions you can make.
Back to Basics: Selling
In a collision repair center, the most important activity is selling.
ABRA Opens First Metro-Phoenix Center
ABRA Auto Body & Glass has announced the awarding of a franchise to Dennis Lunde. The repair center, located at 16784 North 88th Drive in Peoria, Ariz., is the 101st repair center in the ABRA organization and the first to be opened in the Phoenix area. When asked why he pursued an ABRA franchise, Lunde
CCAR Welcomes Electude USA as Newest Affiliate
The Coordinating Committee For Automotive Repair (CCAR) has announced that Electude USA of Wilmington, Del., has become the newest Affiliate of the organization. Electude is the world’s leading automotive e-learning company, with 20 years of experience in providing students with an effective, engaging and enjoyable method of learning. With clients in over 30 countries on
Editor’s Notes: Let’s Take the Lead
rned it from Noah Rickun of BuyGitomer, Inc., who gave a presentation on sales mastery at the Paint, Body & Equipment Specialists Spring Conference held April 28-29 in Phoenix. But it lets me also chime in on the aftermarket parts controversy stirred up by a demonstration at January’s Collision Industry Conference that gave people the