Putting the Squeeze on Repairs
I’ve been the not-so-proud owner of four spot welders because I’m cheap. Though I wanted all the benefits of a top-quality welder, I didn’t want to pay for top quality. Learn from my mistakes … please.
Putting Our Heads Together
Want more claims dollars? Strive to standardize your business.
Wer’re Not in Kansas Anymore
The industry’s direction is being driven by consolidators, replicators, franchises and insurer-owned shops — everyone but the single-shop operator.
Competing For Employees: Techniques
Recruiting and retaining techs demands the same commitment as satisfying customers and developing good insurer relationships. In fact, considering the role techs play in your business, they’re the strongest link between present conditions and future profitability.
Jumping on the E-Commerce Bandwagon
Though the dotcoms have had a rough few years, doing business over the Internet isn’t a bust. Quite the contrary. Though it’s wise to look before you leap, repairers who take advantage early will claim a huge share of the market and reduce their costs. Repairers who refuse to get on and stand in the way of progress may simply get run over.<
Ignorance Isn’t Bliss: Training is Cheap
Think you don’t have the time or money to train your administrative and management employees? When you see what training does for your office’s productivity, training is cheap compared to what ignorance costs you.
Log On to Learn: Internet/satellite Training
Technology is making training for collision repairers easier, faster and cheaper than ever before.
Profiting From Plastics
There is money to be made repairing plastics.
Learning to Play Nice: Insurers Adress Five Repairer Complaints
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
Divorced from DRPs
Until death do us part? Not in this case. Once the honeymoon was over, this Washington shop owner discovered he’d rather go it alone than remain trapped in a loveless marriage.