Nature Vs. Nurture
Highly skilled technicians – Is it all in the genes or does training help?
40 Tips for a Perfect Finish
For painters, it seems the number of perfect-paint-job tricks to remember is at least a million. Always trying to make your job easier, we’ve whittled that million down to 40. Follow these tips of the trade, and the good paint jobs will follow right along with you.
Seoul Survivor: Auto Body Repair Division of the World Skills Competition
Vo-Tech student Lee Geiger of Wisconsin will represent the United States in the auto body repair division of the World Skills competition this fall in South Korea. Here’s how this small-town student braved turbulent weather and showed he had the right stuff to take on the world.
Are Insurers Above the Law?
“Until insurance companies have to play by the same rules as all other industries, collision repairers and vehicle owners will continue to have conflict with them. How can insurers’ exemption from antitrust laws be changed or eliminated? – Mike Hogan, body shop manager, Tulley Buick, Nashua, N.H.
The Magic Behind Making a Manager
“Working together is the most important thing we do. To accomplish this, you need good management. How can you find and groom a shop manager who’ll foster teamwork and create a productive environment?” – Brandon Mitchell, assistant shop manager, Elliott Chevrolet, Athens, Texas
Pointing Fingers: DRP Agreements Attempt to Shift Liability
Recent concern has developed in the aftermath of Avery v. State Farm that a DRP agreement attempts to shift liability from the insurance company to the shop in the event of a lawsuit brought by an unsatisfied consumer – or, worse yet, an entire class of unsatisfied consumers. Is this concern valid? Are shops becoming scapegoats?
Off With the Parts!
Shuffling new parts from metal department to paint department and back again is beginning to show its age. Though industry critics insist painting parts off the car isn’t a practical alternative, some production shops disagree – and have the reduced cycle times and increased profits to prove it.
Made in Taiwan: A/M Parts: Part 4 of the Series
This month, we conclude our series on Taiwanese aftermarket parts manufacturers with a look at Auto Parts Industrial, Ltd. and TYC, a division of the Tong Yang Group
Not So Random Acts of Kindness
You can’t sit back and wait for people to beat a path to your door – you have to get their attention any way you can. (This doesn’t mean light yourself on fire and dance around your parking lot!) Thank-you notes, kind words and doing little things that other shop owners don’t will attract customers, improve business relationships and keep you out of the burn unit.
Associations: Time to Join or a Waste of Time?
Opinions vary regarding the repair industry’s national associations, but one thing is certain: The industry has a wide range of national associations, each with differing beliefs, views and goals. Our examination of the industry’s national groups may help you decide if one coincides with your own convictions