Effective Job Descriptions
Effective job descriptions ensure that potential hires will know exactly what’s expected of them. And that, in turn, will result in them being happy and productive.
In SOPs We Trust – Standard Operating Procedures
Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.
Stand Out from the Competition – Gates Auto Body
Gates Auto Body believes that standard operating practices allow companies to do what their competition doesn’t – turn their employees into top performers and maximize results.
Re-Inventing Collision Repair
DCR Systems is using standard operating procedures to drive consistency, quality and continuous improvement.
Auto Foam: Proper Application and Placement
Foam is showing up all over the modern vehicle. Although its presence adds a new level of complication to repairs, it’s imperative that it be reinstalled — and reinstalled correctly.
Standard Operating Procedures – Working Smarter, Not Harder
Maximize productivity by standardizing “best practices” across your organization. “Since we started truly implementing standard operating procedures, it’s a statistical fact that I only spend two hours a week in three locations and that we grew from five employees to 50 in a four-year time period,” says Troy Gates, owner of a three-shop operation called Gates
Shrewd Player, Poor Payer: Progressive’s “Concierge” Program
Despite Progressive’s hardball reputation, it’s had no trouble recruiting shops for its “concierge” program – which eliminates all shop/customer contact and makes Progressive liable for repairs.
Send Me Your Best Student – Partnering with Vo-Tech Schools
Looking to take the local vo-tech school’s best and brightest? Fat chance – unless you’ve been partnering with that vo-tech school all along. If you’re all take and no give, don’t expect instructors to do you any favors when you suddenly need to hire.
Apathy
A massive segment of repairers – wallowing in yesteryear’s thinking and uninterested in learning anything new – are driving themselves out of business. Do you fit this description?
Training Techs – A Guide for the Do-It-Yourselfer
Our workforce is incredibly knowledgeable, skilled and talented. But this didn’t just happen. Someone had to train them; someone had to be their instructor or mentor. The ways people learned the craft are probably as varied as the number of techs out there. Schools trained many, but probably not as many as you might think
