Assured Performance Announces 2008 Board of Directors
Assured Performance Cooperative (Co-Op), the largest network of independently owned shops in the world, today announced their 2008 Board of Directors. The members of the co-op voted last week to approve the slate of candidates for the Board. In accordance with the co-op bylaws, the Board of Directors is exclusively body shops owners representing over
Change is in the Air: Solvent-Based Paint to Waterborne Paint
Sooner, rather than later, it’s predicted the industry will transition from solvent-based paint to waterborne paint. And, as would be expected, there will be the usual amount of resistance and backlash. However, many in the industry are already embracing waterborne technology, whether forced by government regulation or of their own volition, and these pacesetters will
Think Tortoise, Not Hare
Many who attempt to implement ‘lean’ become frustrated when, initially, the business seems more chaotic than before. The key is to create operational stability and organizational discipline – and to be patient.
Re-Inventing Collision Repair
DCR Systems is using standard operating procedures to drive consistency, quality and continuous improvement.
A Different View of NACE
A year ago as I prepared for my first NACE show as an overwhelmed publisher of a magazine that reaches just about every collision repair shop across America, I wrote a column about leadership (or lack thereof) in our industry. Now, as I prepare for my second NACE next month in Las Vegas and reflect
We Want Your Nomination
This month we kick off our annual BodyShop Business Magazine Executive of the Year nomination campaign, a ritual to honor dedicated and successful leaders within the collision repair industry. This year marks the 23rd year we’ve honored a shop owner, manager or top executive/principal. As I reflected upon this process and reviewed the names of
Bullied No More: Learn How to Counter Intimidating Negotiation Techniques
“My way or the highway” negotiation techniques have intimidated the repair industry long enough. Learn how to counter them.
A ‘How-To’ Guide for Increasing Labor Rates, BodyShop Business, February 2006
Rather than belabor the exhaustive list of reasons labor rates need to rise, let’s focus on what type of market conditions act to create higher – or more frequently increasing – prevailing rates in individual markets. By Tigger (from his view in the Thousland Acre Wood) No one in the collision repair industry would argue
The Collision Repair ‘Steel Cage Match’
Well, it’s officially two-and-a-half months now since taking over as publisher of this magnificent magazine. Eager to learn as much as I can about this industry, I’ve spent the bulk of that time traveling the country, meeting suppliers, distributors, jobbers and shop owners. By the time you read this issue, I’ll be in Las Vegas
Shrewd Player, Poor Payer: Progressive’s “Concierge” Program
Despite Progressive’s hardball reputation, it’s had no trouble recruiting shops for its “concierge” program – which eliminates all shop/customer contact and makes Progressive liable for repairs.