No Supplements Allowed
My techs stopped speaking to me for a while, but once they started reaping the benefits ($$$) of our new system for heavy hits, they liked me again. And I liked the fact that my shop was more efficient and profitable.
It’s Your Decision
“It does not take much strength to do things, but it requires great strength to decide what to do.” – Elbert Hubbard
Last Page: Making a Better Decision
“It is the law of life that every gain incurs a cost – and the most efficient decision, therefore, is theoretically the one which produces the greatest margin of gain over cost.” – Theodore Sorensen
Leader of the Band: Jim Keller
Shop owner Jim Keller talks about retiring from rock-n-roll, picking up the pieces after a failed merger and lauching a shop network.
He’s No Johnny Come Lately: Padula’s Body Shop
A shop owner since the age of 17, John Padula runs his shop on his terms Shop Name:Padula’s Body Shop , Inc. Location: Tallmadge, Ohio Established: 1947 Square Footage: Main shop 4,000 square feet; detailing building 2,500 square feet President: John Padula No. of Employees: 8 – 1 body tech, 1 body tech helper, 2
Insurer-Owned Shops: Anomaly or Trend
er relationships?”– Johnny Reyes, operations specialist, Pacific Collision Center, Inc., Placentia, Calif. Question answered by: Charlie Barone Among the greatest concerns of body shop owners in the United States is the possibility of a developing trend toward insurance company ownership of body shops. While the advancement of the Sterling/Allstate venture appears to be rapid in
Scaring Off New Recruits
n on their business. Much to my encouragement, I’m seeing a slowly increasing trend toward addressing these issues by some of the best shops in country. And that’s good for this industry because a slowly rising tide lifts all boats. Scott Irwin – the BodyShop Business reader who asked about our industry’s viability – is
6 Steps to Turn That Frown Upside Down
There are times when you must fire a customer.
Figuring Out Financials
This Month’s Ailing Shops … Shop No. 1 Annual Sales Volume: $449,000 Units Completed: 357 Average Repair: $1,257.70 Organization: Sole Proprietorship Employees: 7 Owner: Steve Accounting Duties: Steve’s wife, Cheryl Shop No. 2: Annual Sales Volume: $2.4 million Units Completed: 1,369 Average Repair: $1,753.10 Organization: Sub Chapter S Corporation Employees: 17 Owner: Mark Accounting Duties:
Let Your People Grow
When properly motivated and directed, employees drive the processes that result in quality, innovation, efficiency and customer satisfaction … a.k.a. your shop’s success.