The Case of the Disappearing Tech
The talk about the lack of the human resources in this industry.
Profitable by Popular Demand
Shops upselling their owners on accessories.
Are You Certifiable
SEMA is helping accessory installers and techs get national recognition for their know-how and make themselves more marketable through its installer certification program. The tests include electric sunroofs, body exterior components, leather interiors and roof treatments.
Nature Vs. Nurture
Highly skilled technicians – Is it all in the genes or does training help?
Wer’re Not in Kansas Anymore
The industry’s direction is being driven by consolidators, replicators, franchises and insurer-owned shops — everyone but the single-shop operator.
www.ccar-greenlink.org
By now most of you probably realize you need to comply with EPA regulations to keep you and your body shop out of trouble. And though not everyone is gallantly fighting to save the great Planet Earth from turmoil (those of you who are, however, keep up the good work), almost all of you are
Repeat Yourself: Produce the Same Operation Repeatedly and Consistently
“Standardization” isn’t about cloning shops. It’s about having the ability to produce the same operation repeatedly and consistently so it can be audited. Why go to the trouble? Implementation of such standards will improve profitability and quality, reduce cycle time and chaos that keeps you busy putting out fires – but hinders you from getting anything done.
A Master Plan: A Maintenance Schedule Checklist
Use this checklist as a starting point to tailor a maintenance schedule to fit your shop’s needs.
Letters to the Editors
The Need for Speed Dear Mr. Bailey: I liked your article in the August issue of BodyShop Business [Supervising Smarts, pg. 20]. I’ve watched the industry turn in the unfortunate direction of the almighty dollar for quite awhile now, and I wish there were more techs out there like you who cared about the quality
If You Do It, Charge For It, Part II
Unless you’re running a non-profit organization, you need to write complete estimates and charge for all materials used. You say it’s not worth the time or hassle for the pittance you’ll gain? Then how about making out that check for 40 grand to me?
