Shattered Market: The Body Shop Glass Business
NAGS list price discounts are increasing, labor payments aredecreasing and deals made behind our backs are eroding profitability. Still, you might want to consider performing your own glass installations since, ultimately, you’re the one shouldering the liability.
Examining Materials and Paint Profitability
Why do some shops boast high paint and materials gross-profit percentages, while others just hope to break even? So often I meet with clients and shop owners and the discussion quickly turns to paint and materials costs and then their profitability (or lack of it). Sometimes, the “first liar never has a chance,” and sometimes
Just Say No: Can you save me my deductible?
You wouldn’t think of asking your dentist to save your deductible. So why, then, do our customers think it’s perfectly acceptable to ask us to save theirs? Maybe because we started it. If you’re like me, certain word phrases are just plain annoying. The one that bothers me the most is, “Can you save me
Sold: Ever Wonder what Happens to Body Shop Owners who Sell their Businesses?
The second part in our five-part series of “Bondo Tales.”
How NOT to Repel Women
Make a good first impression and then treat them right.
Hot Driver = Unsatisfied Customer
Today’s A/C-dependent consumers need their air conditioning.
Trade Secrets
Unusual, everyday tools commonly used in the collision repair industry.
There’s Money In the Details
If you were asked what business you’re in, you’d probably say the collision repair business. But the truth is, the business you’re really in is the “cosmetic car care business,” which is probably bigger than collision repair and detailing put together. Many of you, however, aren’t taking advantage of it. What do I mean by
A Streetrod Named Desire
Hot rods earned their infamous reputation thanks to youngsters (or hellraisers, as respectable, law-abiding folk used to call them) who thought any place was a good place to race. But the love of street rodding goes deeper than fast cars, grudge races and pink slips. It’s more about preserving the past and never forgetting where we came from.
Glass Work: Profitability
Because of the complications involved – hiring, organizing production, insurer involvement and discounts, etc. – most shops opt to outsource glass work. But is this willingness to give it away a detriment to profitability and to achieving a competitive edge?
