The Buzz of Prosperity
For most of 2001, financial and economic news was a never-ending stream of mixed signals, confusing data and conflicting reports. Expert Analyst A disagreeing with Expert Analyst B, while both adeptly making use of computer-generated color graphics and historical case studies to prove the merits of their economic theory. During the fourth quarter, just as
Hail Isn’t a Four-Letter Word Anymore
After one hail of a storm, this shop’s paint department couldn’t keep up and productivity grinded to a halt. In this month-by-month account — penned by the shop’s production manager — we hear all about the gridlock that occurred, the sleepless nights spent racking her brain for a solution and the teamwork system now in place that’s increased cycle time and boosted shop sales.
A Big City Small Business
Gold Coast Auto Body, Chicago, IL.
Never Lose Sight of the Goal
Giving away business? In today’s competitive and consolidating marketplace, how could such a thing happen?
United We Stand
Never forget and never go back.
Pick Me! Pick Me!
If you want to close the sale, you need more than a well-written estimate and a “Give us a call if you decide to schedule it.” You need to develop a system tailored to customer needs and train your estimators and front desk personnel to sell.
Keep the Cash Flowing
Profitability and cash flow aren’t the same thing: You may have a backlog of profitable jobs scheduled, but no money to pay the bills. How do you overcome this? Learn to manage three things: owner’s extras, accounts receivable and accounts payable.
What to Do When Sales Suck, Part I
While there isn’t always a quick fix for sagging sales, examining volume and production will reveal what went wrong – and what needs to be done to pull your shop out of the red.
Log On to Learn: Internet/satellite Training
Technology is making training for collision repairers easier, faster and cheaper than ever before.
From Classroomes to Computers
Employee education has evolved from printed manuals to virtual classrooms. But is virtual as good as the real thing?