Even ‘Know It Alls’ Need Training
Take it from a reformed Mr. Know-It-All: You don’t know what you don’t know — so training is vital to staying ahead in an ever-changing industry.
What Happens in Vegas..International Autobody Congress & Exposition (NACE) at Mandalay Bay Convention Center Nov. 2-5.
What’s happening is NACE. Where else can you explore 2,000 trade show booths, hang out with peers and gamble away your life savings? Not to mention, marry a complete stranger with Elvis as a witness?
Legislating Quality? A Bill to Declare Aftermarket Crash Parts Equivalent To OE Crash Parts
If common sense is so common, then why do so few people have it? I see examples every day that common sense is going the way of LPs and dinosaurs, and this latest only confirms my suspicions: California legislators are actually considering Assembly Bill 1163 – a bill to declare aftermarket crash parts equivalent to
Legislation and Intrigue in Illinois
It’s not easy getting laws passed that help consumers (and collision repairers) – especially when people in your own industry set out to sabotage your efforts.
The Best Definition of Leadership
Stop the Insanity! Once concessions reach a point where they don’t benefit you, maybe it’s time to “Just Say No.”
It’s Show Time!
Place Your Bets on NACE 2004.
Want $10 More Per RO?
If you’re not invoicing for paint and materials, you’re giving away
THOUSANDS of dollars each year.
DRPs: Our Business Skills
Stop the finger pointing. How well we do in this trade has a lot more to do with our business skills than with how “bad” insurers are. In fact, direct-repair programs have, dare I say it, made many shops more efficient and profitable. It was more than 40 years ago, but I still remember sitting
Blind Claims Auditors: A Deal’s a Deal?
In one of my favorite films, Fargo, the general sales manager of a new car dealership is on the phone with the slime balls he conspired with to kidnap his own wife. Upon learning the circumstances had changed and the villains wanted more of the ransom, the sales manager/husband played by William Macy exclaims: "Hey,
Send Me Your Best Student – Partnering with Vo-Tech Schools
Looking to take the local vo-tech school’s best and brightest? Fat chance – unless you’ve been partnering with that vo-tech school all along. If you’re all take and no give, don’t expect instructors to do you any favors when you suddenly need to hire.
