The Rest of the Way Around the World
After BodyShop Business’ roving reporter Mike Lawrence returned from his two-day, 17-country whirlwind trip – in which he studied collision repair markets around the globe – he determined that while each country’s market is unique, it also sounds strangely familiar…(Continued from the August 2000 issue of BodyShop Business).
The Fraud Triangle
Anticipating possibly getting something for nothing – and convincing themselves they’re entitled to it – repairers, insurers and consumers commit fraud on a daily basis, assuming that if they don’t get caught, no one gets hurt. But nothing comes without a cost.
Halfway Around the World in One Article
After BodyShop Business’ roving reporter Mike Lawrence returned from his two-day, 17-country whirlwind trip – in which he studied collision repair markets around the globe – he determined that while each country’s market is unique, it also sounds strangely familiar.
10 Tips for Eliminating Repair-Related DV
Figuring dimished value.
Class Action Re-Action: Snider vs. State Farm Verdict
The Snider vs. State Farm verdict got the attention of repairers, insurers, consumers … and many, many lawyers — who didn’t waste any time filing copycat lawsuits. But with the spotlight now on insurance companies, should shops also be concerned?
Gimme, Gimme, Gimme: Better, Cheaper & Faster
Years ago, the belief in business was that you could provide a product better, cheaper or faster — pick two. But to achieve success today, you must offer all three. Customers expect more, for less money and want it yesterday.
Guilty! State Farm to Pay $1.19 Billion
When the jury for the aftermarket parts trial against State Farm awarded the plaintiffs $456 million and the judge ruled the insurance giant committed fraud and awarded the plaintiffs an additional $730 million, some people cheered, some people jeered and others shed tears. But how will all this ultimately affect consumers — and repairers?
Court is Now in Session: State Farm Aftermarket trial in Illinois
r what verdict the jury turns in, their decision is bound to somehow — whether negatively or positively — affect the collision repair industry.
The Next Generation: So What the Heck Are They Thinking?
If you knew what potential technicians were thinking, you could better encourage them into pursuing collision repair as a career.
Addressing Antitrust
When it comes to violating antitrust laws, insurance companies aren’t always the villains. Learn when it’s OK to speak out and join forces with industry members — and when it’s better to just zip your lips.