Who’s the Expert?
We’re the collision repair experts yet we allow insurers to dictate how repairs are done and let them pay us a mere pittance for it. The potential result is my biggest fear: an industry full of unqualified technicians
By the Numbers: The Numbers Don’t Lie
Ever hear of the saying, “The numbers don’t lie?” For the most part, it’s true. A simple example is the win-loss record of a sports team. A coach can talk all he wants about how much effort his team has been putting forth all season and how each game could have gone either way, but
A Journey, Not a Destination
Lean is about a process of continually ‘getting it’ because you never stop trying to get there. But you must begin with understanding where you’re going and why you’re going there.
MLOs on the Grow
New research suggests that consolidation will continue and multiple-location collision repair operators will continue to gain favor as insurers push DRP performance.
DRPs, Here We Come?
Taking on DRPs will mean making loyal employees fit our new business model. And that doesn’t happen overnight. Part 9 of a series.
Proprietary Repairs
“Do you think that in the near future, other car manufacturers will follow Jaguar’s lead and require repair shops to be ‘certified’ to fix their vehicles?”
To Clip or Not to Clip?
“What’s the difference among what I-CAR, shops, insurance companies and car manufacturers are saying about clipping?”
Achieving Consistent Volume
“With 21 DRPs, we still see peaks and valleys. What’s the best approach to having a consistent flow of work?”
Blend vs. Full Paint
“Why is blend time 50 percent of the time as full paint time?”
