Market Profile: The Collision Repair Market in 1997
A year filled with changes and challenges, some shop owners came out ahead while others dreamed of getting out
Insurer-Related Profile: Relationships with Insurers
Some shop owners got mad, some got even and some didn’t even get mad.
Operations Profile: Negotiation Strategies
With less jobs to choose from, some shop owners got pickier while others negotiated everything but their first born
Purchasing Profile
Some shop owners felt pressured by insurers to make purchases, while others felt competitive pressure to keep up.
No Bonding Allowed
It wasn’t long ago that the only choice a repair technician had to replace a quarter panel, roof or door skin was to cut it off and weld it back on.
Proper Handling: Hazardous Wastes
You can’t eliminate the risks involved in the transport and disposal of your hazardous wastes, but you can minimize them.
The Impact of Air Bags
With 60 million vehicles already equipped with air bags and more-advanced systems on the way, be prepared for repairs of these life-saving inflatables to affect your shop even more.
Knowledge is Power
Question: What are you doing to inform consumers
about their rights when it comes to repairing collision damage?
Most states require, in writing, a disclosure regarding aftermarket
parts. But do you take this a step further and verbally explain
how aftermarket parts may affect the repair process?
What Regulations Do Body Shops Mostly Break?
Both the EPA and OSHA respond.
Measuring Basics
The more user dependent the measuring system, the greater the chances of error. For this reason, so-called "simp,tapes and gauges – aren’t simple to use properly.
