Do You See What I See
Does anyone find it the least bit surprising that the general public doesn’t trust the collision industry?
Stuck: Adhesion
I LOVE GLUE DEAR… I love glue, too… Sounds like a sticky situation to me. When I was assigned the task of reporting on the current state of adhesive use in the vehicle repair process, I had no idea where the story might lead. For the easy, logical side of the story, I talked to
In a State Over Allstate
ermarket parts as possible, and if there’s any question or disagreement, “See us in court!” I have a database of more than 50 insurers that I dealt with last year. We’re near a naval base and get people with insurance companies from every corner of the country. Without a doubt, Allstate is the most difficult
Aluminum Is Coming
Conceptions and Misconceptions
Unauthorized Practice of the Law: Are You Guilty?
Watch out when negotiating with insurance companies and appraisers.
Paint Predictions & Amp; Educated Guesses
Which way is the wind blowing auto paint these days? I recently asked the major paint manufacturers what trends they saw on our near and far horizons. And because refinish paint technology tends to follow original equipment technology by several years and at a lower level of sophistication, they were able to make some pretty
Repairs that Pay
Most collision repair professionals – the frame guy and the painter all the way through to the manager and the owner – take pride in repairing automobiles correctly for their customers. Not many people in any business are so cold and callused that they can sell a product or service they believe is
My Girlfriend’s Gonna Kill Me: “I’m Ben Affleck”
It was a cold, wintry day in December 1997 – that awful week between Christmas and New Years. (You know how it is. Tons of work to get through the shop in a short week.) It was about 4:30 on a Friday afternoon, and we were having one heck of a snowstorm. In fact, this
Hot Driver = Unsatisfied Customer
Today’s A/C-dependent consumers need their air conditioning.
Have You Hugged Your Air Compressor Today
The heart of any body shop is the compressed air system. Often mistreated and misunderstood, the air compressor is usually taken for granted – until it ceases to function. The cost of metal men not being able to sand and painters not being able to spray paint mounts really quickly when no one has any
