Fill In The Blanks: Correctly Using Fillers
Today, fewer panels are repaired and more are replaced. Likewise, gone are the days when shops used entire 5-gallon pails of body filler weekly to avoid doing metal work. While today’s fillers are used in smaller volumes, a wider variety of styles can provide just what you need — if you know how they work, which to choose and how to use them properly.
Consent Decree: Enforceable or Forgetable?
In 1963, 265 insurers signed a Consent Decree drafted by the U.S. Justice Department and Attorney General Robert Kennedy. By signing, they agreed to abide by the Decree’s terms: no more demanding discounts, setting hourly rates, boycotting repair shops and using specific appraisers. It’s still a binding agreement today … but will it ever be enforced?
Hitting Your Mark: Accurate Estimators
Writing an accurate estimate takes precision and skill. Are your estimators up to the challenge? With knowledgeable and personable estimators leading your team, your shop will win customers and score profits.
The Dirt … On Dirt
Is contamination in your paint jobs a common occurrence? It shouldn’t be. If you identify all the potential sources of contamination, you’ll find that painting isn’t such a dirty job after all.
Are You Qualified To Hire Me?
Today’s employees want employers who motivate, train and reward. And they won’t think twice about job hopping if they’re not satisfied. So what’s the secret to hiring and retaining qualified people? Understanding there’s not necessarily a shortage of qualified help, but a shortage of qualified employers.
Your Mission: Educate Consumers
"How can we better educate our customers so they can make more informed decisions about choosing a repair facility?" — Timothy Kilkeary, v.p., Kilkeary’s Auto Body, Inc., Eighty Four, Pa. Since I took over my family’s business in 1984, the collision repair industry has been on a roller coaster ride of changes, twists and turns.
Getting Your Money’s Worth
"How does a consolidator arrive at the value of a shop?" — Clyde Wilkerson, owner, Wilkerson Body & Frame, Kokomo, Ind. To answer this question, we must first define which type of consolidator you might be dealing with. Collision shop consolidators generally fall into one of two categories. The Predator First, there’s the consolidator whose
Busting at the Seams
Growth isn’t as important as retaining quality and, most importantly, profitability.
Should You Get Into Bedliners?
Sure, starting a spray-on bedliner business sounds like guaranteed money in your hands, but if you aren’t informed on the technical aspects, then you may soon find yourself empty-handed instead.
On Your Mark … Get Set … Go!: Benchmarking
Are your employees living up to their potential? Is your shop? One way to be sure is to use benchmarks. Benchmarking allows you to compare your business’ performance to other businesses so you can discover where opportunity exists.