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If You Build It: New Century Collision Center, Winchester, Va.

Name: New Century Collision Center Location: Winchester, Va. President: Bud Harlow Established: 2001 Shop Size: 32,000 square feet Number of Employees: 13 Average Repair Ticket: $1,457 In the collision repair industry since 1955, Bud Harlow has learned every aspect of the trade – from working as a line tech and a shop manager to being

Partnerships that Drive Your Business

Forming industry relationships can shift your shop into high gear by boosting your bottom line and giving you credibility with consumers.

Those Are the Brakes: In House or Out of House?

Since no two brakes jobs are the same, some shops choose to send brake repairs out of house to avoid an extra possible headache. Others choose to tackle the repairs themselves. What’s right for you depends on how much control you want to have over what often becomes a complicated repair.

Taking the Pain Out of Glass

These days, automotive glass serves a bigger purpose than simply keeping bugs out of a driver’s teeth. Some passenger-side airbags depend on the windshield to act as an integral part of the system. With such a critical repair at hand, proper glass replacement is of the utmost importance — but isn’t nearly as complex as you might think.

Skin Replacement…For Doors

While it’s possible to repair a door skin properly and profitably, replacing a door skin is cleaner, can be faster and can also produce a better-quality repair — once you know what you’re doing.

Understanding Structure

Your customers cherish their automobiles — giving them names and personalities. And while you can dispute whether cars have souls, you can’t dispute that they have dimension. In fact, looking at cars as 3-D objects is the heart and soul of understanding structure.

Why Get Certified: ASE Certification and Profits

ASE Certification can help boost your shop’s professionalism and customer confidence — which, in turn, can help boost your shop’s profits.

Measuring For Dollars: Tips & Procedures

By following a few simple measuring tips and procedures, you can reduce re-dos, improve productivity and increase your bottom line.

Community Spirit

There’s plenty of opportunity for you to boost your shop’s image, gain customer loyalty and contribute to the welfare of the community.

Streets of Gold: Shurway AutoCenter Ltd.

Name: Shurway AutoCenter Ltd. Location: Brooklyn, N.Y. Owner: Giovanni "John" Scarfo Established: 1981 Square Footage: 17,500 Number of Employees: 20 Repair Volume: 150 cars per month When the first immigrants arrived at Ellis Island, they believed the streets of America were paved with gold. Obviously, they weren’t truly paved in a precious metal. But, to