State Steering Regulations
Alabama None Alaska A claimant may not be required to travel unreasonably either to inspect a replacement motor vehicle, obtain a repair estimate, or have the motor vehicle repaired at a specific facility. If a person adjusting or settling a claim elects to have repaired a claimant’s motor vehicle and chooses a specific facility for
How Does Your State Rate?
Ever wondered if the drivers in your state wreck more often than drivers in other states? Curious how many repair dollars are spent each year in your state or what your shop’s annual gross profit potential is? Look no furtherTurns out Arizona isn’t just the place to be if you’re an allergy sufferer or a
Love (to Undercut) Thy Neighbor
“It seems like shops are more obsessed with competing than with working and sticking together, so how will we ever better the industry for ourselves?” – Dennis Terry, technician, Hilltop Auto, Cabot, Ariz. The fact that insurers work so hard to control the consumer explains one of the reasons why shops don’t “stick” together. Shops
Would I Lie to You
An uneducated consumer is just as likely to make a bad decision as a drunk guy flirting with a statuesque woman who’s got a deep, sexy voice and calls herself Al. But the key to educating consumers is to do it before something bad happens. Trying to explain your estimate after they’ve already questioned it causes distrust – and will likely cost you the job.
Price Fixing or Price Negotiating
“Why do insurance companies control a shop’s labor rates? Isn’t this price fixing?” –– Ron Humphress, former parts manager, Good News Auto Body Shop, Salisbury, Md. Black Law Dictionary, 7th Edition, defines price fixing as an “artificial setting or maintenance of prices at a certain level contrary to the workings of the free market.” Price
The Court of Diminished Value
As consumers across the country file diminished value (DV) claims against insurers and hire lawyers to file DV class-action suits, repairers need to learn what the law says about DV — and if and when the scales of justice will be tipped against them.
I’m Just A Bill: Why Not Get Involved?
On Capitol Hill, a lot of bills await their fate. And many of them — if enacted into law — will affect the profitability of your business. Why, then, aren’t more collision repairers actively involved in legislative activity?
Insurers: Cowboys At Heart?
Some insurers are rounding up consumers and steering them out of shops like herds of cattle – leaving many shop owners to ask: “Where’s the beef?”
Reducing Hazardous Waste
Managing waste should be done with the same care and attention to detail as any other integral part of your business because, after all, it affects your bottom line.
Three of a Kind
In my 27 years in the industry, I’ve never seen paint problems more infrequently than I do today. Massive, critical paint failures are extremely rare in any shop that uses a single brand of automotive finishes from start to finish. The few times in the last couple of years that I’ve gone to look at