The Road Ahead
It doesn’t take a fortune teller to predict the future — the challenges awaiting shop owners aren’t a mystery. The mystery is whether or not shop owners will prepare for tomorrow’s challenges.
The Spanish Experience: Spain’s Collision Repairers
Like bulls in a bullfight, Spanish collision repairers struggle to stay alive. But, as their country and their country’s way of doing business changes, they’ll need to assume the role of matador if they wish to take charge and survive.
Personnel Profile
About the only thing that hasn’t changed during the past year is the employee shortage. Shops are, as always, still in search of a few good techs
Championing Ideals
Caring about customers and employees pays off!
The Two Faces of Japan
From ancient Shinto temples to modern-day skyscrapers, the Japanese relish technology, yet revere tradition. But with Japan’s collision repair industry changing with the times,
will the Japanese people also deviate from tradition to fight for their industry’s autonomy?
Overcoming Roadblocks
Three men – Bob Anderson, Jerry Kottschade and Joe Sanders – have devoted a great deal of time over the years to assume positions of leadership within their chosen field.
Analyzing Collision Damage: Estimates
Writing estimates can easily make or break a collision-repair shop’s business. The estimate is more than a financial barometer for the customer and insurance company –
it’s the first step in the repair process.
The CPA Search
One of the greatest challenges you face in running your body shop is sustaining a workable system of financial management.
Creative Recruitment
Your right arm. How important is it to you? An independent body shop owner recently said he would give his to find one good technician. If people are willing to give up body parts, you know things are bad!
Learning to Learn
If you would say to the typical collision-shop owner or technician, “You can have anything you want to improve shop productivity”, what do you suppose the most common answer would be? Chances are, it would focus on some new technological advance in equipment or tools.