Would Your Work Pass an Auto Safety Expert’s Test?
Many post-repair inspectors are finding that collision repair shops’ work isn’t up to snuff. And that can lead to a liability nightmare, not to mention the end of their businesses.
Who’s the Expert?
We’re the collision repair experts yet we allow insurers to dictate how repairs are done and let them pay us a mere pittance for it. The potential result is my biggest fear: an industry full of unqualified technicians
Make Way for Waterborne
The use of waterborne paint by body shops will soon be mandated in California’s South Coast Air Quality Management District. The technology is likely to reach everyone some day, so here’s what you need to know.
OSHA: When Safety is a 4-Letter Word
An OSHA inspector recently showed up to perform a ‘random’ inspection. He noted two minor violations and complimented us on our compliance, saying the average body shop has 12 violations. Because he said his report would reflect favorably on us, we mistakenly thought our fines would only be a few hundred bucks.
DRPs, Here We Come?
Having systems in place is key to being able to offer guaranteed delivery dates. And that could be our key to making a DRP relationship a profitable one. Part 8 of a series.
Are You Throwing Away Money?
Every day, shops across the country donate their labor and product free of charge. Are you one of them? If you’re relying on a computer and the P-pages to do all your thinking for you, you’re losing revenue – and lots of it.
Sexual Harassment 101
When one of my employees sued my shop manager for sexual harassment — along with me for not putting a stop to it — I was sure I’d done nothing wrong. Little did I know that my almost nonexistent company policy on harassment was about to be put to the test — and fail miserably.
Reaching Out: Bill Laber Has Passed Away
Throughout my life, I’ve been blessed with several mentors, and Bill Laber was such a mentor to me throughout our 14-year friendship. Today, I was shocked to learn that he had passed away over the weekend. I remain dazed, angry, confused, deeply saddened and remorseful that I hadn’t seen him in person in more than
Crash Your Car … All the Cool Kids Are Doing It
Remember how your parents tried to teach you to think for yourself by asking if you’d jump off a bridge just because your friends did? Well, we’ve finally located the kid(s) who answered “yes!”
Keep This Job
Insurers are illegally trying to control the cost of repairs by steering consumers to particular shops, while at the same time, trying to distance themselves from any liability associated with negligent repairs.