Making Things Happen on the Hill
While his breakfast may be unconventional, Bob Redding’s typical day usually follows a standard pattern – and it’s a busy one. When Congress is in session, you’ll likely find Redding – the Automotive Service Assocation’s Washington, D.C. representative for the past 10 years – at a hearing on the latest industry issue, catching up on
If Customers Ain’t Happy, Ain’t Nobody Happy
While progressive collision repairers are relying more and more on computerized equipment, paperless processing and electronic transactions, old fashioned customer care – friendly, timely, convenient and cost-effective service – is still the key to repeat and referral business.
What’s Your Sign? OSHA Requirements
Caution, No smoking, High voltage, EEOC — your shop may be full of signs like these. Do you know which ones the Occupational Safety and Health Administration requires your shop to have? If you don’t, all signs point to you sitting down and reading this.
Industrywide Communication Gap
Until we develop uniform guidelines for the blending process to inform and educate insurers and information providers about what’s required, ignorance will cost us productivity and profits
A Reluctant Informer and the Hardest Hit
An Oregon body shop technician’s keen eye and decades of repair experience played a vital role in the apprehension of a driver responsible for the hit-and-run death of a 12-year-old girl. But it was more than knowledge of the job. It was his first-hand knowledge of knowing what it was like to lose a child.
Associations: Time to Join or a Waste of Time?
Opinions vary regarding the repair industry’s national associations, but one thing is certain: The industry has a wide range of national associations, each with differing beliefs, views and goals. Our examination of the industry’s national groups may help you decide if one coincides with your own convictions
PPG Automotive Refinish Distributor to Race With Rusty Wallace
Strongsville, Ohio – PPG Automotive Refinish launched its new fast-drying Deltron DC3000 Velocity Clear with a NASCAR promotion, but after the launch, what landed on the decklid of Rusty Wallace’s race car was one lucky PPG Automotive Refinish distributor! This national promotion, which was targeted to PPG Automotive Refinish distributors and provided an opportunity to
When OSHA Comes A Knockin’
An OSHA inspection is something nightmares are made of. And for one New Jersey shop owner, the nightmare was reoccurring because OSHA kept coming back, and back, and back …
Going Multiple
If you add facilities for the wrong reasons or without thoroughly understanding what you’re getting into, you may end up with multiple headaches instead of multiplied success.
Deep in the Heart of Texas: The NACE Convention
Round ’em up and move ’em out! NACE is headed for Dallas!