E-Commerce Has Arrived
Can e-commerce solutions truly improve dispatch, load leveling and cycle time to impact throughput and profits? In a word, yes.
Choosing a Management System
“Which job costing/shop management system is best suited for my shop? I’m unsure if the expense justifies the end results.” – asks Randy Hassell, owner, Hassell Bros, Inc., Jamaica, N.Y
Does Your Shop Measure Up?
Techs working to beat the clock often skip the measuring process. But if you add a separate line to your estimate for the setup of the measuring system in addition to the setup of the vehicle on the frame machine, some of your techs might be more willing to knock the dust off the old measuring system once and awhile.
Say You Don’t Want a Revolution
If you label your customers as “nuts” to brush off their repair complaints and tell them to “just bring it back” withoutaddressing the actual problem, your comebacks are costing you cash.
A Failure to Communicate
Shops’ goals and insurance companies’ goals don’t always conflict. But when they do, the difference between getting your point across or making someone cross is how you communicate
Las Vegas or Bust: NACE 2001
NACE 2001 hits the jackpot with a solid line-up of seminars, a new action demonstration arena and entertainment by comedian Jay Leno.
Never Lose Sight of the Goal
Giving away business? In today’s competitive and consolidating marketplace, how could such a thing happen?
If You Do It, Charge For It, Part II
Unless you’re running a non-profit organization, you need to write complete estimates and charge for all materials used. You say it’s not worth the time or hassle for the pittance you’ll gain? Then how about making out that check for 40 grand to me?
If You Do It, Charge For It
It’s like the old saying, “Why buy the cow if the milk is free?” Insurers aren’t going to offer to pay for materials and procedures if you don’t charge for them. That would be crazy. It’s even crazier if you aren’t charging them.
Jumping on the E-Commerce Bandwagon
Though the dotcoms have had a rough few years, doing business over the Internet isn’t a bust. Quite the contrary. Though it’s wise to look before you leap, repairers who take advantage early will claim a huge share of the market and reduce their costs. Repairers who refuse to get on and stand in the way of progress may simply get run over.<