Rate Hikes Putting Strain on Customer Satisfaction for U.S. Auto Insurers
According to the J.D. Power 2017 U.S. Auto Insurance Study, price satisfaction has declined this year, even as other areas of the overall customer experience have improved.
Cover Story: Priming Pinchwelds
There’s a lot more to installing glass than you think, such as properly prepping the steel and aluminum. With all shops offering a lifetime warranty on repairs, it’s important to follow the proper procedures.
Auto Glass Academy Opens for Enrollment
Academy provides affordable, instructor-driven, hands-on technician training to the auto glass and body industries.
Education Foundation Hosting Ribbon-Cutting Ceremony for 2010 School Makeover Winner
Industry professionals are invited to join Bridgerland Applied Technology College in Logan, Utah, and the Collision Repair Education Foundation the morning of Friday, Sept. 23 for a ribbon cutting ceremony in celebration of the school winning the second annual Ultimate Collision Education Makeover $50,000 school grant in 2010. In the end, through the additional generosity
Collision Repair Education Foundation Gets $1.1 Million in Support in 2010
The Collision Repair Education Foundation says it would like to thank the inter-industry for providing $1.1 million in support to collision schools, instructors and students in 2010. Through monetary and in-kind product donations, the 2010 Collision Repair Education Foundation donors helped to provide student scholarships, student tool grants, school equipment and supply grants, the 2nd
Short on Height, Tall on Features
BendPak’s new XPR-9FS is a full-featured, two-post powerhouse sporting a 113-in. column height and a maximum rise of 6 feet while still supplying smaller shops and garages with the same features and options as the big guys. The XPR-9FS can be set to either a wide or narrow drive-through configuration and comes standard with truck
When Does Insurer Steering Become Illegal?
Every day, insurers tell customers: "They’re not on our list of shops." "We can’t guarantee their work." "We may not be able to help you as much as we’d like if you take your car to that shop." Fed up, a few shop owners across the country have gathered evidence that insurer actions are depriving them of their right to compete and have filed tortious interference lawsuits. The result: multimillion-dollar settlements.
Waterlogged: Submerged Vehicles
Repair of water-damaged vehicles is done daily across the United States, which makes it quite possible that your shop may someday be – if it hasn’t already been – involved in
estimating, and possibly the salvage and restoration, of a vehicle that’s been submerged in water.