Taking the Cycle Time Challenge
You’d think the simple solution to developing shorter cycle times would be to have everyone work faster. Ahh, Grasshopper, things aren’t so simple. First you have to define, measure, standardize and reward – and each one of these steps is a challenge to achieve. But the long-term gain is worth the short-term pain.
Learning to Play Nice: Insurers Adress Five Repairer Complaints
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
The DRP Decision…
Are DRPs marriages made in heaven or pacts with the devil? It depends on whom you ask
‘Til Death Do Us Part
Not all DRP marriages end in divorce. For this Chicago shop owner, DRPs have benefited his business and boosted his bottom line – making it easy to put his bachelor days behind him.
Diminished Value: Fear It or Forget It?
During the past year, more than 30 states have approved auto insurance policy language that excludes diminished value (DV) payments. That still leaves quite a few states up in the air.
How Feds Dodged the Consent Decree in ’93
A group of shop owners – armed with reams of documentation and the 1963 Consent Decree – visited the Department of Justice in ’93 to provide what they considered proof of insurance industry wrongdoing. For whatever reasons, the DOJ dismissed their allegations, sweeping the Decree back under the rug. But how long can the dirt remain hidden?
Partnerships that Drive Your Business
Forming industry relationships can shift your shop into high gear by boosting your bottom line and giving you credibility with consumers.
What’s Up?
Your profits are…if you learn to upsell!
Whoa, Slugger! Use Your Head Instead
An estimator recently discussed online a young adjuster who came in to inspect a vehicle and insisted the shop use an aftermarket hood on a car that was less than a year old. The estimator said “No problem,” provided the adjuster sign a “Hold Harmless” form. The adjuster replied, “You’ll have to take that up with the owner.”
Associations: Time to Join or a Waste of Time?
Opinions vary regarding the repair industry’s national associations, but one thing is certain: The industry has a wide range of national associations, each with differing beliefs, views and goals. Our examination of the industry’s national groups may help you decide if one coincides with your own convictions