Pick Me! Pick Me!
If you want to close the sale, you need more than a well-written estimate and a “Give us a call if you decide to schedule it.” You need to develop a system tailored to customer needs and train your estimators and front desk personnel to sell.
“You’re Going On Vacation
How to make employee vacations less stressful for you, the vacationing employee and the remainder of your staff.
From Classroomes to Computers
Employee education has evolved from printed manuals to virtual classrooms. But is virtual as good as the real thing?
The Good and Bad of Internet Estimating
The most recent trend in Internet application is online estimating or the execution of estimates through a Web service. Is this new trend right for your shop? Consider these pros and cons before signing up.
Learning to Play Nice: Insurers Adress Five Repairer Complaints
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
Divorced from DRPs
Until death do us part? Not in this case. Once the honeymoon was over, this Washington shop owner discovered he’d rather go it alone than remain trapped in a loveless marriage.
‘Til Death Do Us Part
Not all DRP marriages end in divorce. For this Chicago shop owner, DRPs have benefited his business and boosted his bottom line – making it easy to put his bachelor days behind him.
Reader Question
Is a company legitimate if it’s willing to refer work at a 5 percent commission taken from the customer’s deductible?
Associations: Time to Join or a Waste of Time?
Opinions vary regarding the repair industry’s national associations, but one thing is certain: The industry has a wide range of national associations, each with differing beliefs, views and goals. Our examination of the industry’s national groups may help you decide if one coincides with your own convictions
A Not-So-Sticky Subject: Adhesives
When ancient Egyptians boiled animal hides to make glue, they had no idea how far modern chemistry would take adhesives. Today, two-component epoxy, urethane and acrylic glues are being used as structural panel bonding adhesives – and OEMs have given their stamps of approval.