When OSHA Comes A Knockin’
An OSHA inspection is something nightmares are made of. And for one New Jersey shop owner, the nightmare was reoccurring because OSHA kept coming back, and back, and back …
The Spanish Experience: Spain’s Collision Repairers
Like bulls in a bullfight, Spanish collision repairers struggle to stay alive. But, as their country and their country’s way of doing business changes, they’ll need to assume the role of matador if they wish to take charge and survive.
The Right Manager for the Job
When opening another location, it’s crucial to find a manager whose talents complement your business — and whose business sense can help take your business to the next level.
Deep in the Heart of Texas: The NACE Convention
Round ’em up and move ’em out! NACE is headed for Dallas!
The Parts Debate
What will it take for insurers to part with aftermarket parts and for repairers to allow recycled parts to play a major role in their repairs?
When Worlds Collide: Collision Repairers vs. Insurers
Can collision repairers really fight off the insurer invasion of the industry? Or, rather than waging war, should they learn to live together in peace?
Insurers: Cowboys At Heart?
Some insurers are rounding up consumers and steering them out of shops like herds of cattle – leaving many shop owners to ask: “Where’s the beef?”
Market Profile: The Collision Repair Market in 1997
A year filled with changes and challenges, some shop owners came out ahead while others dreamed of getting out
Insurer-Related Profile: Relationships with Insurers
Some shop owners got mad, some got even and some didn’t even get mad.
Fighting Fraud
Bring up the subject of fraud and most people within hearing distance will turn tail and run the other direction.