Truce: Working with Insurance Adjusters
If you ever need to energize a bunch of bored shop owners, bring up working with insurance adjusters. This topic can incite a lively discussion among even a reserved group of repairers. That’s because everyone has a war story or two about an adjuster experience and they’re usually eager to share it. One of my
How NOT to Repel Women
Make a good first impression and then treat them right.
Diversifying Your Repair Busines
If you’re managing your shop effectively, then maybe it’s time to consider broadening your scope from collision repair to cosmetic car care. Diversification can be an excellent source of additional revenue in your collision repair business if it’s done for the proper reasons and with the proper management. For nearly 25 years, I’ve been involved
Hot Driver = Unsatisfied Customer
Today’s A/C-dependent consumers need their air conditioning.
He’s No Johnny Come Lately: Padula’s Body Shop
A shop owner since the age of 17, John Padula runs his shop on his terms Shop Name:Padula’s Body Shop , Inc. Location: Tallmadge, Ohio Established: 1947 Square Footage: Main shop 4,000 square feet; detailing building 2,500 square feet President: John Padula No. of Employees: 8 – 1 body tech, 1 body tech helper, 2
Going Head-To-Head with DRPs
If you’re of the opinion that you can “beat ’em and don’t want to join ’em”, you need to market your shop
aggressively to consumers and offer them something they can’t get at a preferred provider shop.
Smart Strategies to Boost Production
Well, Alison, this is a loaded question. We can approach this from so many different directions, and I believe most of them would be a matter of opinion. We could address different types of production setups – like inline, fast repair and assembly line, technician combination work bays and team cells, to use a few
6 Steps to Turn That Frown Upside Down
There are times when you must fire a customer.
Trade Secrets
Unusual, everyday tools commonly used in the collision repair industry.
Smart Start: Strategies for Opening a Shop
Once upon a time in the body shop industry, all you needed to start a shop was a garage, a couple pieces of used equipment and a good work ethic. These days, however, that formula no longer adds up to success. The advent of direct-repair programs (DRPs), the increased influence of insurance companies in determining