Ford Reveals Details of All-Aluminum F-150 at CIC
Information, training and parts will be available to all body shops, with goal of making aluminum repair “mainstream,” says Ford rep.
The Secret to Great CSI
Micromanage the customer’s experience and you’ll boost your CSI scores, as well as improve customer service and retention.
Air Compressors: What to Consider When Buying
Rotary type compressors are now taking a larger bite out of piston compressors in the collision repair market, with their manufacturers claiming this technology is more energy efficient and provides a reliable supply of clean, dry air.
Back to Basics: Tracking KPIs in Your Auto Body Shop
Improving production is a neverending job for the collision industry. Start by determining where you stand with cycle time, touch time and labor efficiency. Then, look for ways to eliminate the “starting and stopping” of repairs and you’ll be well on your way to a leaner you.
Back to Basics: Damage Analysis
Supplements are a waste of time. We need to learn how to write a complete repair blueprint to reduce supplements and cycle time.
Back to Basics: Body Shop Marketing
The term ‘marketing’ is poorly understood in the collision repair industry, yet it’s the most important activity in a body shop. Here’s the true definition of it and how to maximize its effectiveness.
ASA Honors Member Achievements at 2010 ‘ASRW Awards Luncheon’
The Automotive Service Association (ASA) honored several of its members last week during the ASRW Awards Luncheon. Held in Las Vegas during ASA’s annual trade shows – the International Autobody Congress and Exposition (NACE) and the Congress of Automotive Repair and Service (CARS) – the annual luncheon provides a platform in which the association can
I-CAR Names New Regional Managers
I-CAR recently announced the establishment of six regions in the United States that will replace the organization’s current three-zone structure to provide enhanced leadership and support for I-CAR training. The organization has named six people to fill its newly-created Regional Manager roles for the not-for-profit training organization beginning Aug. 1. The new Regional Managers will
EDITOR’S NOTES: Web Site Version 2…for You!
Cosmetic surgery seems all the rage these days. I must confess I just don’t get it. To me, there’s nothing more beautiful than being natural. When it comes to Web sites, however, I think an occasional facelift is necessary, and that’s exactly what we’ve done recently to www.bodyshopbusiness.com. When we relaunched the Web site a
Get Busy When Slow
All I keep hearing out there is how everyone has been so busy due to the harsh winter weather we received in many parts of the country this year. But I suspect that when spring breaks and gas prices spike this summer, there will once again be a dearth of repair work and many shops